50 Handpicked Resources for Customer Retention Leaders – 2019 Edition
VOZIQ Team
This article contains a collection of 50 highly popular articles that appeared on the internet in 2018. Our curators had a gala time picking the best of the lot and we are very happy to present it to customer-obsessed leaders like yourself. We hope that …
Understanding Customer Behavior to Reduce Churn
Customer Experience Management Solutions have a critical role in helping businesses change the way they engage with their customers and protect the customer value. This is evident by the fact that 55% of consumers are willing to pay more for a better experience. …
Forrester 2018 Predictions: Insights that can Catalyze Actions in your Industry
With customers getting more educated and more demanding, the markets are transforming rapidly. Leaders must comprehend how the changing market and trends, affect their business and must quickly adapt to them for gaining a foothold in the market, otherwise they will perish. Forrester in its …
5 Best CX Strategies to Reduce Customer Churn in 2017
In an era of intense competition, the customer experience is often the main differentiator. Once a sale is complete, the contact center is an enterprise’s primary touch point with its customers, whether they are consumers or businesses. When a company knows what their customers want …
Improving Customer Experience With Key Contact Center KPIs
In today’s “Age of the Customer,” we are dealing with highly demanding customers. They are more knowledgeable and have many exciting options in each and every industry to meets their requirements. Customer loyalty has become a rarity and it takes a great deal more effort …
VOZIQ Recognized as One of the 20 Most Promising CEM Solution Providers 2016!
Here is another feather in cap for us! After receiving the CRM Excellence Award 2016 a few months ago, VOZIQ has now won another accolade: the reputed CIO Review magazine has featured VOZIQ in 20 Most Promising CEM Solution Providers 2016, an annual list featuring 20 companies which are at the …
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