Why You Need Multiple Predictive Models To Retain Your Customers
VOZIQ Team
Customer churn has been a growing problem across industries. Businesses are losing millions of dollars every year to cancellations, and it is affecting their balance sheets. In recent years, the advent of predictive analytics and its initial success in retaining customers has given hope to …
Proven Strategies That Will Plug The Leaky Bucket Of Customer Revenue
Industries across verticals are losing customers at an alarming rate even today. In fact, the average churn rate among U.S. companies is more than 23%. At this rate, a company that has 1 million customers with a $500 ARPU would end up losing the business of …
Drive Business Impact with Proactive Customer Retention Strategies
Multifaceted interactions and transactions between customers and organizations often make it difficult to evaluate individual and collective experiences, identify churn signals, catch churn indications during an interaction, and proactively address them, while the customer is still on the line. But, within this complexity lies great …
VOZIQ Featured in Top 50 Customer Analytics Blogs
VOZIQ’s Customer Intelligence Blog has found a place in a list of Top 50 Customer Analytics Blogs compiled by NGDATA. Other blogs in the list include Harvard Business Review, Forrester, Yale School of Management Center for Customer Insights, and Wharton Customer Analytics Initiative Blog. On VOZIQ’s Customer …
![[Infographic] Solution to the Customer Experience Puzzle](https://voziq.ai/wp-content/uploads/2016/01/Infographic-Solution-to-the-Customer-Experience-Puzzle.webp)
[Infographic] Solution to the Customer Experience Puzzle
Customer experience (CX) is the main competitive differentiator. As per a McKinsey research, customer experience actually trumps product performance as the main indicator of business success. However, analyzing customer perceptions and offering them a stellar customer experience is a complicated task due to the proliferation …
Call Center Solution to The Falling Customer Satisfaction
As per an ASCI report, customer satisfaction across industries has fallen in Q1 2015 and it is the lowest it’s been since 2007. At a time when most industry leaders are concentrating on customer experience, this report seems baffling. So what is causing this slide …
Predictive Analytics to Improve Your Customer Retention in Contact Centers
Ganesh Kulkarni
Even a small reduction in customer churn leads to a considerable impact on the bottom-line by helping companies retain their valuable customers. Further, proactive engagement also leads to increased customer satisfaction levels. Dynamic and proactive customer retention strategies based on predictive analysis go a long …
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