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Library

Library

Resources and Insights

Welcome to our resource library. Explore the latest industry insights, best practices and expert guidance to help you
up your customer retention game.

Customer stories

Customer Success Stories

Get a glimpse of the success that our customers achieved with VOZIQ AI’s predictive retention solution.

Forbes ebook (3)

3-Steps to Improve Customer Retention

How AI leads the way with predictive technology to curb churn

Aptive

Saving More than 50000 Cancellations

Discover how VOZIQ AI helped Aptive Environmental create over $30 million CLV.

Aptive webinar

Saving More than 50000 Cancellations

Discover how VOZIQ AI helped Aptive Environmental create over $30 million CLV.

Managing Churn with Predictive Analysis

Read how VOZIQ AI applies predictive text analytics to go beyond traditional retention.

Why And How You Should Celebrate Customer Retention The Same As Acquisition

Why Celebrating Retention Is a Must

Learn why and how to recognize your frontline and motivate them to perform better.

Five-customer (1)

Boosting Profitability through Retention

Here are five key steps to help recurring-revenue businesses drive CLV and profitability.

Brinks

$100M CLV Proactive Customer Retention

VOZIQ’s predictive AI helped Brinks Home create over $100M CLV. Discover more.

Transforming CX with Text Analytics

Read how to drive retention successfully using machine learning and text analytics.

Voziq-vs-Tradition 2021 (1)

VOZIQ AI vs. Traditional Retention

Discover what differentiates VOZIQ AI from traditional, reactive retention solutions.

Brinks (1)

$100M CLV Proactive Customer Retention

VOZIQ’s predictive AI helped Brinks Home create over $100M CLV. Discover more.

Five-ways

Boosting Profitability through Retention

Here are five key steps to help recurring-revenue businesses drive CLV and profitability.

Lexalytics

Reducing Customer Churn 2X Faster

Read how VOZIQ AI applies predictive text analytics to go beyond traditional retention.

sales-force

VOZIQ for Salesforce

Learn how VOZIQ AI extends the power of Salesforce with predictive retention intelligence.

Five Tips For Creating A Successful AI-Driven Customer Winback Strategy

Creating a Successful Customer Winback

Here is how you can roll out an effective winback strategy and nurture loyalty.

Voziq CFO brief

AI/ML-Powered Retention:CFO

Read this VOZIQ AI brief for CFOs on how they can save millions in lost revenue through AI.

2

Boosting Profitability through Retention

Here are five key steps to help recurring-revenue businesses drive CLV and profitability.

NPS

Predictive NPS Management Solution

Explore how VOZIQ AI turns customer data into customer-level predictive NPS intelligence.

Aptive

Saving More than 50000 Cancellations

Aptive Environmental partnered with VOZIQ AI and created over $30 million CLV.

Brinks

$100M CLV Creation through Proactive Retention 

VOZIQ’s predictive AI helped Brinks Home create over $100M CLV through proactive intervention.

Customer stories

Customer Success Stories  

Get a glimpse of the success that our customers achieved with VOZIQ AI’s predictive retention solution.

Five Strategic Enablers Of AI-Driven Retention Transformation

Strategic Enablers of Retention

Read about the five strategic enablers that lead AI-driven retention transformation.

Applying Gartner's Analytics Maturity Model To Assess Your Customer Retention Program (1)

Gartner’s Model to Customer Retention

Take a look at how you can apply Gartner’s analytics maturity model to assess your customer retention.

Five Ways Decoding Sentiments Can Nurture Long-Term Loyalty

Five Ways the Decoding Sentiments

Customers associate them with the product or service and use them to make purchase or cancel decisions.

Customer-Obsession--An-Imperative-In-The-Post-Pandemic-Market

Why Customer Obsession Is a Must

A customer-obsessed mindset can enable you to thrive in the “new normal”. Learn how.

Why-You-Need-Multiple-Predictive-Models-To-Retain-Your-Customers

The Need for Multiple Predictive Models

Multiple, lifecycle-focused predictive models can tackle customer churn proactively.

Three-Ways-AI-Can-Protect-Revenue-And-Bring-Costs-Down-During-Challenging-Times

Driving Profitability During Crisis

The COVID-led disruption made retention more challenging than before. But AI can help.

Reimagining-Customer-Life-Cycle-To-Retain-More-Customers

Reimagining Customer Lifecycle

Safeguard customer revenue by identifying and retaining at-risk customers early in the lifecycle.

Proven-Strategies-That-Will-Plug-The-Leaky-Bucket-Of-Customer-Revenue

Plugging the Customer Revenue Leak
This blog discusses how to prevent revenue erosion using proven retention strategies.

Maximizing-The-Value-Of-Your-Existing-Customer-Churn-Prediction-Models

Maximizing Churn Prediction Investments

Want to know how you can unlock more value from your churn prediction models? Here is how.

How-CMOs-Can-Collaborate-With-Contact-Center-Leaders-To-Boost-Customer-Success

Collaboration of CMOs and Contact Center

Working closely with contact center leaders can help CMOs improve CX and thus revenue.

Five Tips For Creating A Successful AI-Driven Customer Winback Strategy

Creating a Successful Customer Winback

how you can roll out an effective winback strategy and nurture loyalty.

Five-Steps-To-Achieving-A-Customer-Lifetime-Value-(CLV)-Breakthrough

Achieving a CLV Breakthrough
Here are five key steps to launching a robust customer-centric retention program.

Five-Customer-Retention-Steps-To-Boost-Profitability

Boosting Profitability through Retention

Here are five key steps to help recurring-revenue businesses drive CLV and profitability.

Explainable-AI-Vs-Black-Box-AI--A-Customer-Retention-Profitability-Analysis

Explainable AI Vs. Black Box AI

Black box AI can lead to high churn and expensive offers. Here is how explainable AI helps.

Why-Your-AI-Project-Is-Failing-To-Deliver-Value

Why Your AI Project Is Failing

Discover the common failure factors in launching AI projects and how to prevent them.

16-Business-And-Industry-Functions-Being-Transformed-By-AI

How AI Is Transforming Functions

VOZIQ AI’s stance on how AI is helping companies and the customers they are serving

11-Tech-Investments-And-Innovations-That-May-Not-Be-Worth-The-Money

11 Unnecessary Tech Investments

11 Forbes Technology Council members talk about the investments not worth the money.

Five Recommendations To Ensure Customer Loyalty In The Post-Covid-19 Era

Ensuring Loyalty in the New Normal

These five recommendations will help you protect your business in the post-crisis world.

15-Tech-Leaders’-Tips-For-Developing-An-AI-Strategy-For-Your-Business

Tips to Developing an AI Strategy

How should you implement AI? Hear from the Forbes Technology Council members.

Why And How You Should Celebrate Customer Retention The Same As Acquisition

Why Celebrating Retention Is a Must

An effective retention strategy required recognizing your frontline and motivating them to perform better.

It-Is-Time-To-Reinvent-Your-Customer-Retention-Strategy

Reinventing Customer Retention Strategy

Businesses need to up their retention game to address the increasingly complex churn.

Empowering The Front Line To Minimize Customer Churn

Empowering Frontline to Minimize Churn

It is critical to empower your frontline, the first line of your communication with customers.

Five-customer (1)

Boosting Profitability through Retention

Here are five key steps to help recurring-revenue businesses drive CLV and profitability.

Voziq-vs-Tradition 2021 (1)

VOZIQ AI vs. Traditional Retention

Here are five key steps to help recurring-revenue businesses drive CLV and profitability.

Five-ways

5 Ways to Drive Customer Retention

VOZIQ AI helps minimize churn with large-scale and profitable retention actions.

5 Ways to drive customer retention Action

Explore how VOZIQ AI’s predictive text analytics solution drives customer retention actions.

Predictive Text Analytics for Retention

Discover how VOZIQ AI applies predictive text analytics to go beyond traditional retention.

Transforming Customer Experience 

Learn how to drive retention successfully using machine learning and text analytics.

Proactive Retention Isn’t optionl

Learn how proactive retention is not an option but a necessity.

Reducing Customer Churn 2X Faster

Find out how AI and machine learning can help you reduce customer churn twice as fast.

$30 Million CLV for Aptive

How did VOZIQ create a $30 million CLV for Aptive? See here.

Retention With a Proactive Approach

Get a glimpse of how Brinks Home achieved retention success with a proactive approach

Extent of Retention Impact

Learn how Brinks optimizes the program for better retention results here.

Retention Starts With Call Center

Know why retention should start with the call center, a customer’s first POC

Brinks Operationalizing VOZIQ to Drive Impact

Watch how Brinks operationalizes VOZIQ that drives impact

VOZIQ Helps Reduce Primary
Churn Reason

VOZIQ empowers Brinks Home agents to minimize churn. Get a glimpse here.

The Compounding Affect of Customer Churn

Brinks operationalize VOZIQ AI to drive impact by maximizing CLV

VOZIQ AI Showing Results

Learn what is the primary churn reason that VOZIQ helps reduce.

Lifecycle Based Retention 

Watch CLV-based retention programs driving retention breakthroughs here

Communicating an At-Risk Call to Frontline

See how does VOZIQ communicates an at-risk customer to the frontline.

Aptive webinar

Creating $30M CLV for Aptive Environmental

Aptive Environmental partnered with VOZIQ AI and created over $30 million CLV.

Brinks (1)

$100M CLV Creation with Proactive Retention

VOZIQ’s predictive AI helped Brinks Home create over $100M CLV. Discover more.

Lexalytics

Reducing Customer Churn 2X Faster

Find out how AI and machine learning can help you reduce customer churn twice as fast.

Forbes ebook (3)

3-Steps to Improve Customer Retention

How AI leads the way with predictive technology to curb churn

1

Unlocking Customer Behavior

Counter customer revenue risk by uncovering complex behavioral patterns.

AI and Machine Learning Usecase

Retention in Pest Control

AI/ML can help boost customer loyalty and CLV in the industry.

3

8 Ways to Fight Customer Retention

Find out the key advantages of VOZIQ AI’s cloud-based customer retention solution.

5

7 Steps to get ROI

Boost ROI from contact center analytics with this seven-step action plan

2

5 Ways to driven Customer

Here are five key steps to help recurring-revenue businesses drive CLV and profitability.

4

40 Text Analytics Use Cases

Check out these text analytics use cases that can transform a customer-facing business.

Master AI ML Deployment with VOZIQ’s AI Lab

Master AI/ML Deployment

Description- Get an insiders view on how to master AI/ML deployment with VOZIQs AI lab.

Contact-center

Visualizing Unstructured Data
Unstructured customer data can unlock unprecedented retention intelligence. Learn how.

NPS

Predictive NPS Management Solution

Explore how VOZIQ AI turns customer data into customer-level predictive NPS intelligence.

Solution

Retention for Recurring Revenue Business

Check out how VOZIQ AI’s end-to-end solution helps you achieve retention breakthrough.

Voziq CFO brief

Customer Retention: A CFO Business Case

Read this VOZIQ AI brief for CFOs on how they can save millions in lost revenue through AI.

Ai-suite

VOZIQ AI Suite

VOZIQ AI Suite is designed to deliver quick retention ROI within weeks. Explore more.

Playbook

Mastering Customer Retention

Read VOZIQ AI’s playbook of proactive, lifecycle churn risk prevention powered by AI.

sales-force

VOZIQ for Salesforce

Learn how VOZIQ AI extends the power of Salesforce with predictive retention intelligence.