7 Steps to Get ROI from Contact Center Analytics
VOZIQ Team
Today, at a time when customer choice and empowerment is at its peak, each and every organization’s constant endeavor and focus is on aligning its strategies in accordance with customer preferences. The wealth of data in the form of customer feedback has the potential to …
VOZIQ Receives CRM Excellence Award 2016
Reston, VA, May 9, 2016 — VOZIQ, the Reston, Virginia-based company that offers predictive text analytics solutions which converts contact centers into strategic customer intelligence hubs, has announced today that TMC, a global, integrated media company, has named its Multi-KPI Customer Experience Analytics Solution as a …
VOZIQ Launches New Multi-KPI Customer Experience Analytics Solution for Contact Centers
VOZIQ’s new Multi-KPI Customer Experience Analytics Solution for Contact Centers dramatically transforms the customer experience while maximizing the utility of the contact center data! Reston, VA, April 25, 2016 – – VOZIQ, the Reston, Virginia-based company that helps businesses leverage contact center customer interactions as …
VOZIQ Featured in Customer Journey Analytics Product and Market Report
DMG Consulting released a report on the customer journey analytics industry for the year 2015-16. They have featured VOZIQ as a new entrant in the market and have included an overview of VOZIQ’s Text Analytics Solutions for Contact Centers. DMG Consulting LLC is a leading …
Transforming Customer Experience with Big Data Analytics
Suresh Akula sakula
While most businesses know that offering great customer experience creates a competitive advantage, most of them do not have the tools and technologies to approach the issue properly. The fact that a great customer experience is a sustainable competitive advantage is undeniable. In a recent …
5 Steps to Control Customer Churn
Controlling customer churn is vital for the success of any business. To improve customer retention and customer loyalty, companies need to first analyze customer churn and quantify its impact. This provides insight into the different customer groups that may need to be better addressed or …
Resources
