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Telecommunications

Telecommunications

Overview

Communication services providers intuitively know the value of a retained customer in the age of spiraling acquisition costs, intense competition and fleeting customer loyalty. The industry leverages the latest analytics tools, deploying huge marketing budgets, and yet witnesses plateaued customer retention rates year after year.

To overcome this challenge, VOZIQ reimagines how churn can be predicted and prevented by focusing on uncovering early dissatisfaction and churn risk across the whole customer lifecycle. This enables telecommunication operational leaders to proactively provide differentiated treatment to at-risk customers even before they cancel.

Spot early signs of churn risk from unstructured data
10+ machine learning models for lifecycle risk prevention
Predictive IVR routing for proactive inbound retention
Team of data scientists to accelerate program success

Brinks created more than $100M+ customer lifetime value using VOZIQ’s proactive customer retention solution.

Telecommunication Use Cases

Track Risk by Geo-Locations

Map relative risk based on the volume of at-risk customers across locations.

Insurance-Address-Churn-due-to-Relocation

Track Risk by Geo-Locations

Map relative risk based on the volume of at-risk customers across locations.

Insurance-Address-Churn-due-to-Relocation
Insurance-Track-Risk-by-Products-Plans-and-Call-Reasons

Track Risk by Product/Plan

Reveal which products/plans are driving churn risk.

Track Risk by Product/Plan

Reveal which products/plans are driving churn risk.

Insurance-Track-Risk-by-Products-Plans-and-Call-Reasons

Understand Risk Drivers

Reveal complex risk patterns for multi-dimensional root cause analysis.

Insurance-Understand-Risk-Drivers

Understand Risk Drivers

Reveal complex risk patterns for multi-dimensional root cause analysis.

Insurance-Understand-Risk-Drivers
Insurance-Reduce-Customer-Effort

Reduce Customer Effort

Identify drivers of effort with granular call categorization and repeat call mapping.

Reduce Customer Effort

Identify drivers of effort with granular call categorization and repeat call mapping.

Insurance-Reduce-Customer-Effort

Identify Trending Topics

NLP for automatic topic identification from customer interactions.

Insurance-Identify-Trending-Topics

Identify Trending Topics

NLP for automatic topic identification from customer interactions.

Insurance-Identify-Trending-Topics
Insurance-Discover-Addressable-Churn

Discover Addressable Churn

Score quick wins by identifying customer segments that have addressable churn risk.

Discover Addressable Churn

Score quick wins by identifying customer segments that have addressable churn risk.

Insurance-Discover-Addressable-Churn

Build Competitive Intelligence

Gather information about your competitors’ products, services and offerings to stay ahead of the curve and win market share.

Insurance-Build-Competitive-Intelligence

Build Competitive Intelligence

Gather information about your competitors’ products, services and offerings to stay ahead of the curve and win market share.

Insurance-Build-Competitive-Intelligence
Insurance-Attain-Operational-Excellence

Improve Retention Agents Performance

Track and benchmark performance of care team against retention business metrics.

Improve Retention Agents Performance

Track and benchmark performance of care team against retention business metrics.

Insurance-Attain-Operational-Excellence

- Retention and Sales Leader of a Leading Subscription-Based Business "VOZIQ’s churn prediction models use the same
AI techniques that big tech companies like Google and Amazon are using, and those have made the
real difference for us"

Handpicked Insights

MicrosoftTeams-image (38)
Customer Obsession Is an Imperative

COVID-19 has left an irreversible impact on customer expectations. Companies will need to develop a forward-looking, customer-obsesses mindset in the post-pandemic world.

CASE STUDY

Maximizing CLV through AI

VOZIQ helped Brinks Home create over $100 million CLV through proactive retention.

CFO BRIEF

Business Case

A VOZIQ brief for CFOs on how they can save millions in lost revenue through AI.