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Telecommunications

Telecommunications

Overview

Communication services providers intuitively know the value of a retained customer in the age of spiraling acquisition costs, intense competition and fleeting customer loyalty. The industry leverages the latest analytics tools, deploying huge marketing budgets, and yet witnesses plateaued customer retention rates year after year.

To overcome this challenge, VOZIQ reimagines how churn can be predicted and prevented by focusing on uncovering early dissatisfaction and churn risk across the whole customer lifecycle. This enables telecommunication operational leaders to proactively provide differentiated treatment to at-risk customers even before they cancel.

Spot early signs of churn risk from unstructured data
10+ machine learning models for lifecycle risk prevention
Predictive IVR routing for proactive inbound retention
Team of data scientists to accelerate program success

Aptive Environmental prevented more than 50,000 cancellations with VOZIQ’s Predictive Customer Retention AI.

Telecommunication Use Cases

Track Risk by Geo-Locations

Map relative risk based on the volume of at-risk customers across locations.

Telecommunications - Address Churn due to Relocation

Track Risk by Geo-Locations

Map relative risk based on the volume of at-risk customers across locations.

Telecommunications - Address Churn due to Relocation
Telecommunications - Track Risk by Products-Plans and Call Reasons

Track Risk by Product/Plan

Reveal which products/plans are driving churn risk.

Track Risk by Product/Plan

Reveal which products/plans are driving churn risk.

Telecommunications - Track Risk by Products-Plans and Call Reasons

Understand Risk Drivers

Reveal complex risk patterns for multi-dimensional root cause analysis.

Telecommunications - Understand Risk Drivers

Understand Risk Drivers

Reveal complex risk patterns for multi-dimensional root cause analysis.

Telecommunications - Understand Risk Drivers
Telecommunications - Reduce Customer Effort

Reduce Customer Effort

Identify drivers of effort with granular call categorization and repeat call mapping.

Reduce Customer Effort

Identify drivers of effort with granular call categorization and repeat call mapping.

Telecommunications - Reduce Customer Effort

Identify Trending Topics

NLP for automatic topic identification from customer interactions.

Telecommunications - Identify Trending Topics

Identify Trending Topics

NLP for automatic topic identification from customer interactions.

Telecommunications - Identify Trending Topics
Telecommunications - Discover Addressable Churn

Discover Addressable Churn

Score quick wins by identifying customer segments that have addressable churn risk.

Discover Addressable Churn

Score quick wins by identifying customer segments that have addressable churn risk.

Telecommunications - Discover Addressable Churn

Build Competitive Intelligence

Gather information about your competitors’ products, services and offerings to stay ahead of the curve and win market share.

Telecommunications - Build Competitive Intelligence

Build Competitive Intelligence

Gather information about your competitors’ products, services and offerings to stay ahead of the curve and win market share.

Telecommunications - Build Competitive Intelligence
Telecommunications - Attain Operational Excellence

Improve Retention Agents Performance

Track and benchmark performance of care team against retention business metrics.

Improve Retention Agents Performance

Track and benchmark performance of care team against retention business metrics.

Telecommunications - Attain Operational Excellence

- Retention and Sales Leader of a Leading Subscription-Based Business "VOZIQ’s churn prediction models use the same
AI techniques that big tech companies like Google and Amazon are using, and those have made the
real difference for us"

Handpicked Insights