Webinar – How Recurring Revenue Businesses Can Turn Contact Centers from Cost Centers to Profit Centers
VOZIQ Team
Call centers are critical to recurring revenue businesses. They are the first go-to place for customers who wish to interact with the company. However, the current outlook still considers contact centers as cost centers. Their KPIs are focused on efficiency and cost reduction and, in …
Transform Your Recurring Revenue Business with Cloud-Based Text Analytics for Contact Centers
Text analytics is already gaining a foothold in the market. Many companies have realized its significance and have started implementing it to gain major business benefits. Contact centers have huge amounts of unstructured text data, typically in the form of notes taken down by your …
Closing the Customer Intelligence Loop in Contact Centers
Customer intelligence is the process of gathering and analyzing information about the customers to help build deeper and more effective customer relationships and make impactful business decisions. …
Improving Customer Experience With Key Contact Center KPIs
In today’s “Age of the Customer,” we are dealing with highly demanding customers. They are more knowledgeable and have many exciting options in each and every industry to meets their requirements. Customer loyalty has become a rarity and it takes a great deal more effort …
Contact Center Perspectives (22nd June, 2016)
How should sales, marketing, IT and customer service collaborate to deliver a better customer service experience? What are the trends that will dominate the contact center industry by 2017? Are you aware of the trends that are shaping customer service in 2016? What are the …
Contact Center Perspectives (8th June, 2016)
Why global organizations are considering Customer Engagement Hub as the next phase in the evolution of contact centers? Are SMEs today fully aware of what is needed to deliver excellent customer service? Trust is one of the most important components missing from your voice of …
Contact Center Perspectives (9th March, 2016)
Call centers are the battleground for competition, and can generate over $20 million in revenue just by making simple changes in their processes. Data can be utilized to provide a personalized experience to customers by service agents. All this and more in this week’s CCTR …
Contact Center Perspectives (24th February, 2016)
There is one question in particular that lingers on every marketer’s mind: how do you reduce churn? Can contact centers help in this case? Are contact centers really important, or are they just cost centers even now? How can you improve customer service through call …
Contact Center Perspectives (3rd February, 2016)
Where do call centers stand today when it comes to customer experience? What do the numbers say? What are the financial implications of running a call center? How do you measure customer experience? There are answers to all these questions and more in this week’s …
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