VOZIQ | Predictive Customer Retention
Stay One Step Ahead of
End-to-end AI/ML solution to predict at-risk customers, know why they might cancel, and what can be done to minimize the risk and extend their life time.
Continuously monitor entire customer-base for 200+ risk predictors
Flag top customers who are exhibiting those risk signals in real time
Proactively engage with at-risk customers to mitigate the risk
Conventional Retention is Broken.
Focus on end-of-the-term
Conventional customer retention in recurring revenue businesses focuses on end-of-the-term cancellations.
Customers don’t decide to cancel overnight. Traditional approach misses on the early signals of growing risk.
When customer calls to cancel, it’s already too late and to reverse the risk, companies end up giving expensive offers.
→ The result is a rapidly aging and dissatisfied customer base that pays less, needs higher service costs, and adversely affects business growth.
VOZIQ’s AI Puts You in Driver’s Seat
VOZIQ’s predictive AI flags top at-risk customers while the risk is still low and moves them to a lower-risk, higher–lifetime path with proactive, risk-aware engagements. This approach delivers systematic customer retention improvements year after year.
VOZIQ's AI-Enabled Approach
Only one predictive model to predict churn risk
Reactive retention that focuses on end-of-the-term cancellations
Analysis of limited risk attributes from structured data
Business-level insights about overall churn rate and cohort analysis
Fragmented retention actions across operations and marketing
Difficult to prove ROI inspite of diverting valuable internal resources and huge IT investments
75% Retention rate without VOZIQ
Predictive Retention Models Portfolio
Leverage a portfolio of KPI-specific machine learning models that are designed specifically for customer retention use cases in recurring revenue businesses.
Automate how your business engages with high-risk, high-value customers by arming your teams with actionable guidance for proactive retention.
Drive transformation with confidence by bringing customer retention operations under a single platform, and running a multichannel AI-enabled retention program.
Meet the Experts
VOZIQ’s experts accelerate success on every stage of your journey
Why You Need Multiple Predictive Models
Merely predicting churn risk is not sufficient. That is why you need multiple predictive models to uncover opportunities to mitigate it at every stage of customer lifecycle.
Let our solution experts help you kickstart your successful customer retention program
Let our experts assess your goals, review processes, and propose a solution plan
Proof of Value
VOZIQ’s AI team creates a sandboxed pilot to demonstrate intelligence and prove value
Scale the pilot into production with additional ML models, guidance and offers engine