Retail Energy Providers
Retail Energy Providers
Overview
With increasing competition in deregulated energy markets, energy suppliers are trying to address the need to innovate and economize at the same time. Both the rapid growth in newer technologies and shifting customer expectations are forcing the utility industry to rethink the customer relationship. Yet in the utility industry, after deregulation, there is a customer expectation gap of 71%, indicating that the utility industry is lagging in customer experience relative to the expectation of all industries
To overcome this challenge, VOZIQ reimagines how customer experience can be enhanced, with its advanced AI technology, by focusing on uncovering early dissatisfaction drivers across the whole customer lifecycle. This enables operational leaders within the utility industry to proactively provide differentiated treatment to dissatisfied members even before they complain.
Aptive Environmental prevented more than 50,000 cancellations with VOZIQ’s Predictive Customer Retention AI.
Utilities Use Cases
Track Risk by Products/Plans and Call Reasons
Reveal which products/plans are driving churn risk.
Track Risk by Products/Plans and Call Reasons
Reveal which products/plans are driving churn risk.
Address Churn due to Relocation
Create opportunities for relocating customers to transfer their services.
Address Churn due to Relocation
Create opportunities for relocating customers to transfer their services.
Understand Risk Drivers
Reveal complex risk patterns for multi-dimensional root cause analysis.
Understand Risk Drivers
Reveal complex risk patterns for multi-dimensional root cause analysis.
Identify Trending Topics
NLP for automatic topic identification from customer interactions.
Identify Trending Topics
NLP for automatic topic identification from customer interactions.
Discover Addressable Churn
Score quick wins by identifying customer segments that have addressable churn risk.
Discover Addressable Churn
Score quick wins by identifying customer segments that have addressable churn risk.
Attain Operational Excellence
Track and improve service productivity by correlating care agents performance with business metrics.
Attain Operational Excellence
Track and improve service productivity by correlating care agents performance with business metrics.
Lower Care Costs
Identify friction points and design self-service options to improve processes like better complaints handling and reduce outage calls to service centers.
Lower Care Costs
Identify friction points and design self-service options to improve processes like better complaints handling and reduce outage calls to service centers.
Build Competitive Intelligence
Monitor and benchmark competition to maintain cost competitiveness and stay ahead of the curve.
Build Competitive Intelligence
Monitor and benchmark competition to maintain cost competitiveness and stay ahead of the curve.
Reduce Customer Effort
Identify drivers of effort with repeat call mapping to simplify internal processes and complaints handling.
AI techniques that big tech companies like Google and Amazon are using, and those have made the
real difference for us"
Handpicked Insights
Protecting Customer Revenue Using AI
Learn how predictive AI allows you to uncover complex behavioral patterns that impact customer experience and helps boost revenue while cutting service costs.
PLAYBOOK
Master Customer Retention
Read VOZIQ’s playbook of proactive lifecycle risk prevention powered by AI.
CASE STUDIES
Customer Success Stories
Explore the stories retention impact and transformation driven by VOZIQ.
