Three Reasons Why Retention is an Agility Sport
VOZIQ Team
Today, an effective retention strategy has to be quick and agile in responding to the growing complexity of customer churn. It’s because customers have plenty of options to choose from and have a pretty shallow barrier to switching their service provider, so much so that …
5 Customer Experience Books You Must Read in 2022
Customer experience is the key to success in any business. The customer experience is the sum of all interactions a customer has with your company, product, or service. We have selected a few of our favorite books on customer experience, which we believe are worth …
Forrester 2018 Predictions: Insights that can Catalyze Actions in your Industry
With customers getting more educated and more demanding, the markets are transforming rapidly. Leaders must comprehend how the changing market and trends, affect their business and must quickly adapt to them for gaining a foothold in the market, otherwise they will perish. Forrester in its …
Handpicked Customer Experience Articles for Busy Customer Retention Leaders
Customer Experience: Customer experience is the next competitive battleground, it’s where businesses are won or lost. Companies are starting to expect a $3 return on investment for every $1 invested in the customer experience. Interestingly, 2 out of 3 companies view customer experience delivered by …
Customer Experience Perspectives (4th September 2017)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like yourself! Let us know your suggestions and any useful articles we may have missed. Customer Contact Centers Prioritize CX All customer interactions …
Customer Experience Perspectives (8th August 2017)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience/retention professionals like yourself! Let us know your suggestions and any useful articles we may have missed. Five questions brands need to answer to be …
Customer Experience Perspectives (3rd July 2017)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like yourself! Let us know your suggestions and any useful articles we may have missed. How to Integrate Data and Analytics into Every …
Customer Experience Perspectives (7th June 2017)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like yourself! Let us know your suggestions and any useful articles we may have missed. Avoiding the seven deadly sins of customer experience …
Customer Experience Perspectives (8th May 2017)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like yourself! Let us know your suggestions and any useful articles we may have missed. The Sound Of Success: Building A Customer Experience …
Customer Experience Perspectives (6th April, 2017)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like yourself! Let us know your suggestions and any useful articles we may have missed. 7 Tips to Skyrocket Your Customer Retention(fi.co) Business …
Resources
