Best Practices for Boosting Subscription Revenue Growth and Improving Profitability
VOZIQ Team
As indicated above, the difference between leaders and laggards is a whopping 18.8X on customer profitability, 6.5X on customer retention, and 9X on customer loyalty. According to another McKinsey study organizations currently implementing data-driven approaches—ranging from predictive systems to AI-driven automation—are doing sporadically across their …
Beyond the Black Box: Revolutionizing Customer Retention with Explainable AI
In the ever-evolving landscape of subscription businesses, AI is reshaping the game. It’s predicting high-risk customers, automating customer service responses, and bringing efficiency to the forefront. However, many enterprise churn prediction solutions deploy black box AI, that’s good with crunching data and scoring customers but …
Best of Customer Intelligence – November Edition
Through our best-of-customer intelligence series, we unravel the wisdom distilled from the best minds on the internet, offering a roadmap for subscription businesses to become the trailblazers of change and innovation. November is here, and it’s time for charting the course of goal setting …
Best of Customer Intelligence- October Edition
Businesses are intricate, and so are the day-to-day operations critical to a company’s success. Our collection of articles for the month highlights the need for leaders to focus on Generative AI to mitigate risks amid ambiguous and volatile market scenarios and prepare for the future. …
Best of Customer Intelligence-September Edition
Our team has curated a range of the best articles related to the ongoing economic turbulence, the hype and challenges around generative AI, customer experience mapping and more. We hope you like it. We would be happy to hear your thoughts about these topics. Do …
Best of Customer Intelligence- August Edition
With AI becoming the topic of conversation and the rapid changes in the economy affecting businesses, leaders are looking at AI to be their ally in driving growth. Get acquainted with our pick of the best articles on customer retention, building trust with customers, and …
Best of Customer Intelligence-July Edition
Customer experience has been a deciding factor of growth for companies. In this month’s edition of customer intelligence, we shed light on informative reads from Forbes, Forrester, and Mckinsey on customer satisfaction, acquisition, omnichannel approach, and much more. Let’s begin with the first blog from …
How To Use NPS As A Strategic Lever To Improve CLV
Vasudeva Akula
The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your customer lifetime value (CLV). In a manner, CLV has a strong correlation with the …
Best of Customer Intelligence for Retention Leaders across Industries- May Edition
With AI taking up a crucial role in retention, it is time we recognize the importance of its presence. This month’s edition of best of the Internet will feature a blog from the best in businesses, with insights into exploring generative AI value chains and …
Customer Intelligence – May Edition
Often, leaders focus on significant opportunities while working on retention strategies, but the truth is that the small, readily available retention opportunities to retain customers bring in the best results. While the strategies evolve to accommodate new needs and expectations, here are some pieces of …
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