Customer Experience Perspectives (1st December, 2016)
VOZIQ Team
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like yourself! Let us know your suggestions and any useful articles we may have missed. Great Customer Experience: Listen, Surprise, Delight (forbes.com) In …
Customer Experience Perspectives (14th November, 2016)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like yourself! Let us know your feedback and suggestions, as well as any useful articles we may have missed. 4 Ways To Avoid …
Customer Experience Perspectives (6th October, 2016)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like you. Let us know your suggestions and the articles we may have missed. 5 Extreme Customer Experience Lessons Every Parent Can Relate …
Customer Experience Perspectives (13th September, 2016)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like you. Let us know your suggestions and the articles we may have missed. The 30 Things Customers Really Value – HBR.Org This …
7 Steps to Get ROI from Contact Center Analytics
Today, at a time when customer choice and empowerment is at its peak, each and every organization’s constant endeavor and focus is on aligning its strategies in accordance with customer preferences. The wealth of data in the form of customer feedback has the potential to …
Customer Experience Perspectives (3rd August, 2016)
Customer effort is a huge area of concern for customer experience professionals; it’s a major point of contention and frustration for customers. Measuring customer effort is probably one of the best ways to understand whether or not you’re delivering a great customer experience (also known …
Customer Experience Perspectives (1st July, 2016)
Customer experience is a top primacy for many organizations around the globe. In this day and age, client experience impacts customer retention, customer loyalty, and customer advocacy, which are all desirable outcomes for modern organizations. In this week’s CX perspectives, we have compiled a list …
Customer Experience Perspectives (16th June, 2016)
How do you measure emotions in CX? What is the difference between CX and experience? How are customer expectations changing? Do you know what it takes to make your customer happy? Customer experience suffers from silos. But how can you prevent them? Answers to all …
Customer Experience Perspectives (2nd June, 2016)
Have you tried to understand the difference between experience and CX? How should you plan your CX program? Want to know how Karma can be applied to your CX efforts? How to map customer journey? How many types of CX you are aware of? Answers …
Customer Experience Perspectives (4th May, 2016)
What causes bad CX? What’s the ROI of bad CX?? How can you improve customer experience? What are the best practices? Answers to all these questions and more in this week’s CX Perspectives. We are sure you will have a great time going through them! …
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