Customer Experience Perspectives (15th April, 2016)
VOZIQ Team
How can we improve CX? Where does innovation fit in the CX space? Is customer journey mapping a critical part of any CX program? And how can we provide seamless customer experience? Answers to all these questions and more in this week’s CX Perspectives. We …
Customer Experience Perspectives (2nd March, 2016)
How do you improve CX? What is its ROI? Where does data fit into all this? And how can you reduce customer effort? Answers to all these questions and more in this week’s CX Perspectives. We are sure you will have a great time going …
Customer Experience Perspectives (10th February, 2016)
We have compiled some great articles about Customer Experience which were trending in last week: What causes bad Customer Experience? And how can it be improved? How can you improve personalized experience? Answers to all these questions and more in this week’s Customer Experience Perspectives. …
![[Infographic] Solution to the Customer Experience Puzzle](https://voziq.ai/wp-content/uploads/2016/01/Infographic-Solution-to-the-Customer-Experience-Puzzle.webp)
[Infographic] Solution to the Customer Experience Puzzle
Customer experience (CX) is the main competitive differentiator. As per a McKinsey research, customer experience actually trumps product performance as the main indicator of business success. However, analyzing customer perceptions and offering them a stellar customer experience is a complicated task due to the proliferation …
Call Center Solution to The Falling Customer Satisfaction
As per an ASCI report, customer satisfaction across industries has fallen in Q1 2015 and it is the lowest it’s been since 2007. At a time when most industry leaders are concentrating on customer experience, this report seems baffling. So what is causing this slide …
How Good Is Your Customer Service?
Recently, we decided to perform some quick market research of the restaurant industry to try to get an idea of customers’ sentiments about the industry. The following methodology was applied: Gather Twitter data of the restaurants (Chili’s and TGI Fridays) for a period of 90 …
Transforming Customer Experience with Big Data Analytics
Suresh Akula sakula
While most businesses know that offering great customer experience creates a competitive advantage, most of them do not have the tools and technologies to approach the issue properly. The fact that a great customer experience is a sustainable competitive advantage is undeniable. In a recent …
Must Read CX Articles from February
Here is the round-up of hand-picked articles from various sources about customer experience (CX), customer analytics and big data – Leveraging Data in a “Real-Time” World Driving more customers through the door is not the catalyst for strong retail growth — increasing share of wallet …
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