Handpicked Customer Experience Articles for Busy Customer Retention Leaders
Customer Experience: Customer experience is the next competitive battleground, it’s where businesses are won or lost. Companies are starting to expect a $3 return on investment for every $1 invested in the customer experience. Interestingly, 2 out of 3 companies view customer experience delivered by …
Customer Experience Perspectives (4th September 2017)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like yourself! Let us know your suggestions and any useful articles we may have missed. Customer Contact Centers Prioritize CX All customer interactions …
Customer Experience Perspectives (8th August 2017)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience/retention professionals like yourself! Let us know your suggestions and any useful articles we may have missed. Five questions brands need to answer to be …
Customer Experience Perspectives (3rd July 2017)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like yourself! Let us know your suggestions and any useful articles we may have missed. How to Integrate Data and Analytics into Every …
Customer Experience Perspectives (7th June 2017)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like yourself! Let us know your suggestions and any useful articles we may have missed. Avoiding the seven deadly sins of customer experience …
Customer Experience Perspectives (8th May 2017)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like yourself! Let us know your suggestions and any useful articles we may have missed. The Sound Of Success: Building A Customer Experience …
Customer Experience Perspectives (6th April, 2017)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like yourself! Let us know your suggestions and any useful articles we may have missed. 7 Tips to Skyrocket Your Customer Retention(fi.co) Business …
Customer Experience Perspectives (1st March, 2017)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like yourself! Let us know your suggestions and any useful articles we may have missed. 5 Best CX Strategies to Reduce Customer Churn …
Customer Experience Perspectives (3rd February, 2017)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like yourself! Let us know your suggestions and any useful articles we may have missed. 2017 Customer Experience Resolutions(customerthink.com) What’s new in 2017 …
Customer Experience Perspectives (5th January, 2017)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like yourself! Let us know your suggestions and any useful articles we may have missed. Prescriptive Analytics: The Solution to Reduce Churn through …