Blog
Customer Intelligence Blog
Beyond the Black Box: Revolutionizing Customer Retention with Explainable AI
VOZIQ Team
In the ever-evolving landscape of subscription businesses, AI is reshaping the game. It’s predicting high-risk customers, automating customer service responses, and bringing efficiency to the forefront. However, many enterprise churn prediction solutions deploy black box AI, that’s good with crunching data and scoring customers but …
Best of Customer Intelligence – November Edition
Through our best-of-customer intelligence series, we unravel the wisdom distilled from the best minds on the internet, offering a roadmap for subscription businesses to become the trailblazers of change and innovation. November is here, and it’s time for charting the course of goal setting …
A CXOs’ Guide To AI-Powered Strategies
Vasudeva Akula
In the dynamic landscape of modern subscription business, customer-centric leaders face the imperative of not only retaining customers but also driving sustainable growth. They’re often faced with questions such as: How do we unveil and address churn drivers to improve customer loyalty and lifetime value? …
Best of Customer Intelligence- October Edition
Businesses are intricate, and so are the day-to-day operations critical to a company’s success. Our collection of articles for the month highlights the need for leaders to focus on Generative AI to mitigate risks amid ambiguous and volatile market scenarios and prepare for the future. …
Navigating Common Data Science Pitfalls Of Customer Retention
In today’s customer-centric market, addressing customer churn is no less than a battle. It requires in-depth data-led customer insights for proactive identification of churn risks, driving timely preventive measures to retain valuable customers. And in this battle, data science is an indispensable weapon. However, if …
Resources
