Blog
Customer Intelligence Blog
Best of Customer Intelligence-July Edition
VOZIQ Team
Customer experience has been a deciding factor of growth for companies. In this month’s edition of customer intelligence, we shed light on informative reads from Forbes, Forrester, and Mckinsey on customer satisfaction, acquisition, omnichannel approach, and much more. Let’s begin with the first blog from …
How To Use NPS As A Strategic Lever To Improve CLV
Vasudeva Akula
The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your customer lifetime value (CLV). In a manner, CLV has a strong correlation with the …
Best of Customer Intelligence for Retention Leaders across Industries- May Edition
With AI taking up a crucial role in retention, it is time we recognize the importance of its presence. This month’s edition of best of the Internet will feature a blog from the best in businesses, with insights into exploring generative AI value chains and …
Customer Revenue Leak: Here Are the Possible Drivers to Look for
Customer churn is due to several factors, such as poor customer service, ineffective marketing strategies, and stiff competition. High customer churn can result in significant revenue loss and impact the company’s reputation, among many other repercussions. While there is no lack of reasons why customer …
Webinar – How Recurring Revenue Businesses Can Turn Contact Centers from Cost Centers to Profit Centers
Call centers are critical to recurring revenue businesses. They are the first go-to place for customers who wish to interact with the company. However, the current outlook still considers contact centers as cost centers. Their KPIs are focused on efficiency and cost reduction and, in …
Resources
