Role of Text Analytics in Managing Customer Churn and Increasing Loyalty
VOZIQ Team
There is a generally accepted notion that structured data represents only 20% of the information available to an organization, which means that the rest of the 80% is in an unstructured form. If businesses were able to somewhat manage customer churn and increase loyalty to …
Customer Retention Perspectives (March 2018)
Customer retention has often been overlooked in favor of the acquisition, but it’s something no business should be ignoring. Of course, acquiring new customers is great, but retaining existing customers should be your primary focus. According to a survey by SAS and Loyalty360, 68% of …
Understanding Customer Behavior to Reduce Churn
Customer Experience Management Solutions have a critical role in helping businesses change the way they engage with their customers and protect the customer value. This is evident by the fact that 55% of consumers are willing to pay more for a better experience. …
Simple Ways to Convert Customer Feedback Into Customer Satisfaction
It’s the age of the customer, and improving customer satisfaction is one of the critical market imperatives for recurring revenue businesses. The shift to a customer-led market signifies an immediate and sustained threat to an enterprise’s survival. Hence, a company’s success depends on how well …
![[Video] Create Customer Experience Aware Contact Centers](https://voziq.ai/wp-content/uploads/2022/03/Video-Create-Customer-Experience-Aware-Contact-Centers.webp)
Customer Service Makes or Breaks Your Business
“The customer is always right” is a famous business slogan. The underlying truth behind this statement is recognizing that customers are the lifeblood of any business. Sam Walton, founder of Walmart said: “The goal as a company is to have customer service that is not …
VOZIQ’s Most Popular Customer Intelligence Blog Posts of 2017
Recently VOZIQ’s Customer Intelligence Blog has found a place in the list of Top 75 Customer Experience Blogs & Websites for Businesses. We would like to share with you some of our most popular blogs of 2017, in case you missed them when they were first published. …
Forrester 2018 Predictions: Insights that can Catalyze Actions in your Industry
With customers getting more educated and more demanding, the markets are transforming rapidly. Leaders must comprehend how the changing market and trends, affect their business and must quickly adapt to them for gaining a foothold in the market, otherwise they will perish. Forrester in its …
Handpicked Customer Experience Articles for Busy Customer Retention Leaders
Customer Experience: Customer experience is the next competitive battleground, it’s where businesses are won or lost. Companies are starting to expect a $3 return on investment for every $1 invested in the customer experience. Interestingly, 2 out of 3 companies view customer experience delivered by …
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