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Customer Experience Perspectives (10th February, 2016)
VOZIQ Team
We have compiled some great articles about Customer Experience which were trending in last week: What causes bad Customer Experience? And how can it be improved? How can you improve personalized experience? Answers to all these questions and more in this week’s Customer Experience Perspectives. …
Contact Center Perspectives (3rd February, 2016)
Where do call centers stand today when it comes to customer experience? What do the numbers say? What are the financial implications of running a call center? How do you measure customer experience? There are answers to all these questions and more in this week’s …
Contact Center Perspectives (27th January, 2016)
So what’s in store for the call center industry in 2016? What are the top challenges that need to be tackled this year? Where does data fit into the picture of customer experience or contact center operations? How can customer retention be improved? Who are …
Contact Center Perspectives (20th January, 2016)
Can revenue be generated through data? Is the hype around big data justified? What could be the possible pitfalls while implementing CX? Is personalization the next big puzzle waiting to be solved? What can we expect of contact centers in 2016? Answers to all these …
![[Infographic] Solution to the Customer Experience Puzzle](https://voziq.ai/wp-content/uploads/2016/01/Infographic-Solution-to-the-Customer-Experience-Puzzle.webp)
[Infographic] Solution to the Customer Experience Puzzle
Customer experience (CX) is the main competitive differentiator. As per a McKinsey research, customer experience actually trumps product performance as the main indicator of business success. However, analyzing customer perceptions and offering them a stellar customer experience is a complicated task due to the proliferation …
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