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![[Video] Customer Experience Analytics for Contact Centers](https://voziq.ai/wp-content/uploads/2016/03/Video-Customer-Experience-Analytics-for-Contact-Centers.webp)
VOZIQ Team
Contact Center Perspectives (9th March, 2016)
Call centers are the battleground for competition, and can generate over $20 million in revenue just by making simple changes in their processes. Data can be utilized to provide a personalized experience to customers by service agents. All this and more in this week’s CCTR …
Customer Experience Perspectives (2nd March, 2016)
How do you improve CX? What is its ROI? Where does data fit into all this? And how can you reduce customer effort? Answers to all these questions and more in this week’s CX Perspectives. We are sure you will have a great time going …
VOZIQ Featured in Top 50 Customer Analytics Blogs
VOZIQ’s Customer Intelligence Blog has found a place in a list of Top 50 Customer Analytics Blogs compiled by NGDATA. Other blogs in the list include Harvard Business Review, Forrester, Yale School of Management Center for Customer Insights, and Wharton Customer Analytics Initiative Blog. On VOZIQ’s Customer …
Contact Center Perspectives (24th February, 2016)
There is one question in particular that lingers on every marketer’s mind: how do you reduce churn? Can contact centers help in this case? Are contact centers really important, or are they just cost centers even now? How can you improve customer service through call …
Customer Experience Perspectives (10th February, 2016)
We have compiled some great articles about Customer Experience which were trending in last week: What causes bad Customer Experience? And how can it be improved? How can you improve personalized experience? Answers to all these questions and more in this week’s Customer Experience Perspectives. …
Contact Center Perspectives (3rd February, 2016)
Where do call centers stand today when it comes to customer experience? What do the numbers say? What are the financial implications of running a call center? How do you measure customer experience? There are answers to all these questions and more in this week’s …
Contact Center Perspectives (27th January, 2016)
So what’s in store for the call center industry in 2016? What are the top challenges that need to be tackled this year? Where does data fit into the picture of customer experience or contact center operations? How can customer retention be improved? Who are …
Contact Center Perspectives (20th January, 2016)
Can revenue be generated through data? Is the hype around big data justified? What could be the possible pitfalls while implementing CX? Is personalization the next big puzzle waiting to be solved? What can we expect of contact centers in 2016? Answers to all these …
![[Infographic] Solution to the Customer Experience Puzzle](https://voziq.ai/wp-content/uploads/2016/01/Infographic-Solution-to-the-Customer-Experience-Puzzle.webp)
[Infographic] Solution to the Customer Experience Puzzle
Customer experience (CX) is the main competitive differentiator. As per a McKinsey research, customer experience actually trumps product performance as the main indicator of business success. However, analyzing customer perceptions and offering them a stellar customer experience is a complicated task due to the proliferation …
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