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Customer Experience Perspectives (13th September, 2016)
VOZIQ Team
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like you. Let us know your suggestions and the articles we may have missed. The 30 Things Customers Really Value – HBR.Org This …
7 Steps to Get ROI from Contact Center Analytics
Today, at a time when customer choice and empowerment is at its peak, each and every organization’s constant endeavor and focus is on aligning its strategies in accordance with customer preferences. The wealth of data in the form of customer feedback has the potential to …
Customer Experience Perspectives (3rd August, 2016)
Customer effort is a huge area of concern for customer experience professionals; it’s a major point of contention and frustration for customers. Measuring customer effort is probably one of the best ways to understand whether or not you’re delivering a great customer experience (also known …
Customer Experience Perspectives (1st July, 2016)
Customer experience is a top primacy for many organizations around the globe. In this day and age, client experience impacts customer retention, customer loyalty, and customer advocacy, which are all desirable outcomes for modern organizations. In this week’s CX perspectives, we have compiled a list …
Contact Center Perspectives (22nd June, 2016)
How should sales, marketing, IT and customer service collaborate to deliver a better customer service experience? What are the trends that will dominate the contact center industry by 2017? Are you aware of the trends that are shaping customer service in 2016? What are the …
Customer Experience Perspectives (16th June, 2016)
How do you measure emotions in CX? What is the difference between CX and experience? How are customer expectations changing? Do you know what it takes to make your customer happy? Customer experience suffers from silos. But how can you prevent them? Answers to all …
Contact Center Perspectives (8th June, 2016)
Why global organizations are considering Customer Engagement Hub as the next phase in the evolution of contact centers? Are SMEs today fully aware of what is needed to deliver excellent customer service? Trust is one of the most important components missing from your voice of …
Customer Experience Perspectives (2nd June, 2016)
Have you tried to understand the difference between experience and CX? How should you plan your CX program? Want to know how Karma can be applied to your CX efforts? How to map customer journey? How many types of CX you are aware of? Answers …
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