Customer Experience Perspectives (16th June, 2016)
VOZIQ Team
How do you measure emotions in CX? What is the difference between CX and experience? How are customer expectations changing? Do you know what it takes to make your customer happy? Customer experience suffers from silos. But how can you prevent them? Answers to all …
Contact Center Perspectives (8th June, 2016)
Why global organizations are considering Customer Engagement Hub as the next phase in the evolution of contact centers? Are SMEs today fully aware of what is needed to deliver excellent customer service? Trust is one of the most important components missing from your voice of …
Customer Experience Perspectives (2nd June, 2016)
Have you tried to understand the difference between experience and CX? How should you plan your CX program? Want to know how Karma can be applied to your CX efforts? How to map customer journey? How many types of CX you are aware of? Answers …
5 Must Attend Talks at the Customer Service Experience Conference
The Customer Service Experience (CSE) 2016 conference is one of the most popular events attended by global business leaders and organizations seeking to improve their customer experience and gain a competitive edge. The conference has made its place in NGDATA’s 50 leading customer experience conferences …
VOZIQ Proud to be a Gold Sponsor of Customer Service Experience 2016
The Customer Service Experience (CSE) conference is a sought after event for businesses and organizations seeking to improve their customer experience and gain a competitive edge. The conference has made its place in NGDATA’s 50 leading customer experience conferences and events to attend in 2016. To be held from …
VOZIQ Receives CRM Excellence Award 2016
Reston, VA, May 9, 2016 — VOZIQ, the Reston, Virginia-based company that offers predictive text analytics solutions which converts contact centers into strategic customer intelligence hubs, has announced today that TMC, a global, integrated media company, has named its Multi-KPI Customer Experience Analytics Solution as a …
Customer Experience Perspectives (4th May, 2016)
What causes bad CX? What’s the ROI of bad CX?? How can you improve customer experience? What are the best practices? Answers to all these questions and more in this week’s CX Perspectives. We are sure you will have a great time going through them! …
VOZIQ Launches New Multi-KPI Customer Experience Analytics Solution for Contact Centers
VOZIQ’s new Multi-KPI Customer Experience Analytics Solution for Contact Centers dramatically transforms the customer experience while maximizing the utility of the contact center data! Reston, VA, April 25, 2016 – – VOZIQ, the Reston, Virginia-based company that helps businesses leverage contact center customer interactions as …
Customer Experience Perspectives (15th April, 2016)
How can we improve CX? Where does innovation fit in the CX space? Is customer journey mapping a critical part of any CX program? And how can we provide seamless customer experience? Answers to all these questions and more in this week’s CX Perspectives. We …
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