Improving Customer Experience With Key Contact Center KPIs
VOZIQ Team
In today’s “Age of the Customer,” we are dealing with highly demanding customers. They are more knowledgeable and have many exciting options in each and every industry to meets their requirements. Customer loyalty has become a rarity and it takes a great deal more effort …
Customer Experience Perspectives (6th October, 2016)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like you. Let us know your suggestions and the articles we may have missed. 5 Extreme Customer Experience Lessons Every Parent Can Relate …
VOZIQ Named to CIOReview’s 20 Most Promising Customer Experience Management Solution Providers 2016
FREMONT, CA—September 22, 2016—VOZIQ makes to the list of CIOReview’s 20 Most Promising Customer Experience Management Solution Providers 2016. CIOReview has named VOZIQ to 20 Most Promising CEM Solution Providers 2016, a list of elite companies that are at the forefront of CEM innovation. “We are happy …
VOZIQ Recognized as One of the 20 Most Promising CEM Solution Providers 2016!
Here is another feather in cap for us! After receiving the CRM Excellence Award 2016 a few months ago, VOZIQ has now won another accolade: the reputed CIO Review magazine has featured VOZIQ in 20 Most Promising CEM Solution Providers 2016, an annual list featuring 20 companies which are at the …
Customer Experience Perspectives (13th September, 2016)
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like you. Let us know your suggestions and the articles we may have missed. The 30 Things Customers Really Value – HBR.Org This …
7 Steps to Get ROI from Contact Center Analytics
Today, at a time when customer choice and empowerment is at its peak, each and every organization’s constant endeavor and focus is on aligning its strategies in accordance with customer preferences. The wealth of data in the form of customer feedback has the potential to …
Customer Experience Perspectives (3rd August, 2016)
Customer effort is a huge area of concern for customer experience professionals; it’s a major point of contention and frustration for customers. Measuring customer effort is probably one of the best ways to understand whether or not you’re delivering a great customer experience (also known …
Customer Experience Perspectives (1st July, 2016)
Customer experience is a top primacy for many organizations around the globe. In this day and age, client experience impacts customer retention, customer loyalty, and customer advocacy, which are all desirable outcomes for modern organizations. In this week’s CX perspectives, we have compiled a list …
Contact Center Perspectives (22nd June, 2016)
How should sales, marketing, IT and customer service collaborate to deliver a better customer service experience? What are the trends that will dominate the contact center industry by 2017? Are you aware of the trends that are shaping customer service in 2016? What are the …
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