How Can Telecommunication Companies Fight Evolving Churn and Boost Company Revenue?
VOZIQ Team
Telecommunication businesses have seen the adverse effects of customer churn on company revenue. With the challenging dynamics in the telecommunications industry, reducing churn in the customer base should be among any telecommunication company’s top priorities. Companies should not only spend their valuable time and resources …
Embrace Proactive Engagement to Reduce Churn Risk
Proactive engagement is an approach to customer support, where companies actively make the first move to understand their customers and sort their issues. Companies must keep reinventing their customer engagement strategy to stay competitive and profitable at the same time. Acquiring new customers or retaining …
100 Interesting Stats and Predictions for Customer Retention Leaders
With the growing competition among businesses in today’s market, the chances of distinguishing your business from your competition is diminishing considerably. But one thing is obvious! Every business will try to enhance customer experience, reduce service costs, retain customers, and escalate revenue growth. To understand …
50 Handpicked Resources for Customer Retention Leaders – July 2018 Edition
The response we received to the previous editions of the 50 handpicked resources has been welcoming among the customer obsessed leaders, and it has inspired us to develop another edition of it. These 50 best resources became popular on the internet during the second quarter …
Redefining Customer Retention with Predictive Text Analytics
TMC, a global, integrated media company, has recently named VOZIQ’s Predictive Text Analytics Platform as a 2018 Unified Communications Product of the Year Award winner. This award honors the best, most innovative unified communications products and solutions available over the past twelve months as judged …
VOZIQ Receives 2018 Unified Communications Product of the Year Award
VOZIQ’s Predictive Text Analytics Platform Honored for Exceptional Innovation Reston, VA (26 Jun 2018) — VOZIQ, a leading provider of Predictive Customer Retention Solutions to recurring revenue businesses, announced today that TMC, a global, integrated media company, has named VOZIQ’s Predictive Text Analytics Platform as …
The Intelligence in Integrating Customer Data Sources
Customer data comes from various sources. However, most customer issues reach the company through contact centers. They act as a nerve center of customer interactions for organizations. So, it is safe to say that the effectiveness and efficiency of a contact center largely defines the …
Transform Your Recurring Revenue Business with Cloud-Based Text Analytics for Contact Centers
Text analytics is already gaining a foothold in the market. Many companies have realized its significance and have started implementing it to gain major business benefits. Contact centers have huge amounts of unstructured text data, typically in the form of notes taken down by your …
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