Simple Ways to Convert Customer Feedback Into Customer Satisfaction
VOZIQ Team
It’s the age of the customer, and improving customer satisfaction is one of the critical market imperatives for recurring revenue businesses. The shift to a customer-led market signifies an immediate and sustained threat to an enterprise’s survival. Hence, a company’s success depends on how well …
Future of Enterprise Contact Centers – Part 3
(This is the part 3 of a 3-part series – ‘Future of Enterprise Contact Centers’. Read Part 1 and Part 2.) In the previous sections of this series, I have highlighted the changing face of the call center industry and the areas that will need your …
Who handles your Customer Analytics?
Vasudeva Akula
Processing all the customer data and creating actionable customer analytics is a very complex task. It requires coordinated efforts by skilled and specialized professionals working across multiple departments of a company; particularly customer experience, IT and marketing. However, the division of task varies from company …
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