Why And How You Should Celebrate Customer Retention The Same As Acquisition
Vasudeva Akula
Customer acquisition vs. customer retention — the comparison has existed for quite some time, especially with global enterprises realizing the impact of customer churn on the bottom line and long-term growth. But most companies, regardless of size and scale, focus more on new acquisitions. They …
5 Strategies for Driving Profitability by Minimizing Customer Churn
VOZIQ Team
Considering the long-range impact of COVID-19, the role of retention leaders in recurring revenue or subscription-based businesses is becoming increasingly more important and challenging as customer expectations continue to evolve. Customers are more informed, competition is stronger, and service is really today’s only differentiator. Customer …
VOZIQ Customer Intelligence Roundup – February Edition
Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. The February edition of our Customer Intelligence Roundup entails a retrospective as well as …
5 Customer Retention Books You Must Read in 2022
Reading provides so much more than just knowledge. Books inspire our minds, offer more and novel perspectives, and help us identify new opportunities with a shift in attitude. At VOZIQ, we are always on the lookout for thoughts and insights from masterminds on the customer …
Top 10 Customer Retention Insights in 2021
As we start the new year with renewed enthusiasm, we have put together for you our most-read insights and guides published over the year. This round-up is a handpicked compilation of AI-driven ideas, best practices, and action plans recommended by our customer retention experts. Read …
VOZIQ Customer Intelligence Roundup – January Edition
Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. The January edition of our Customer Intelligence Roundup entails a retrospective as well as …
VOZIQ Customer Intelligence Roundup – December Edition
Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges and stay on top of the latest trends. The December edition of our Customer Intelligence Roundup entails key strategies for customer-focused leaders to improve customer experience delivery and drive customer loyalty. …
Five Tips For Creating A Successful AI-Driven Customer Winback Strategy
With rising competition and evolving customer expectations, companies realize the growing importance of customer retention. Customer churn is a grave concern for any recurring revenue business. It means lost future revenue and hampers a company’s bottom-line growth. Its impact further leads to lost referrals and …
VOZIQ Customer Intelligence Roundup – September Edition
Handpicked Resources for customer-focused leaders in the pest control industry Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. In the September edition …
VOZIQ Customer Intelligence Roundup – August Edition
When Customers Are Driven by Fear, Treat with Understanding When a customer calls a pest control call center, they are often driven by fear. For pest management professionals, it’s a responsibility as well as opportunity to not only address the pest concern of the …
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