50 Handpicked Resources for Customer Retention Leaders – July 2018 Edition
VOZIQ Team
The response we received to the previous editions of the 50 handpicked resources has been welcoming among the customer obsessed leaders, and it has inspired us to develop another edition of it. These 50 best resources became popular on the internet during the second quarter …
Handpicked Customer Experience Articles for Busy Customer Retention Leaders
Customer Experience: Customer experience is the next competitive battleground, it’s where businesses are won or lost. Companies are starting to expect a $3 return on investment for every $1 invested in the customer experience. Interestingly, 2 out of 3 companies view customer experience delivered by …
Handpicked Customer Retention Articles for Busy Customer Retention Leaders
Customer Retention: Industry-wide benchmarks show that it costs about 5x more to acquire a new customer than it costs to retain an existing customer. According to Kevin Stirtz, a loyalty expert, “Every contact we have with a customer influences whether or not they’ll come back. …
Drive Business Impact with Proactive Customer Retention Strategies
Multifaceted interactions and transactions between customers and organizations often make it difficult to evaluate individual and collective experiences, identify churn signals, catch churn indications during an interaction, and proactively address them, while the customer is still on the line. But, within this complexity lies great …
![[Video] Customer Experience Analytics for Contact Centers](https://voziq.ai/wp-content/uploads/2016/03/Video-Customer-Experience-Analytics-for-Contact-Centers.webp)
![[Video] Customer Experience Analytics for Contact Centers](https://voziq.ai/wp-content/uploads/2015/10/Video-Customer-Experience-Analytics-for-Contact-Centers.webp)
Resources
