How AI Can Predict and Reduce Customer Churn
VOZIQ Team
In highly competitive industries, customer loss direct affects bottom-line growth. As we mentioned in a previous article, if you have one million customers with yearly revenue of $500 per customer, an annual churn rate of 20% can lead to $100 million in loss annually plus …
6 Reasons Why Unstructured Data Is Key to an Effective Retention Program
According to Gartner, as much as 80% of business information is in unstructured form. This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Traditional customer retention strategies only use structured data because it’s easier for their models …
VOZIQ Customer Intelligence Roundup – April Edition
Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. The April edition of our Customer Intelligence Roundup entails a retrospective as well as …
The Economics of Customer Churn
Loss of paying customers is a significant drag on the bottom-line and profitability for any recurring revenue, subscription-based business where a predictable customer base and revenue flow is key to growth. But how much is the financial impact of customer cancellations? What are the repercussions …
Why And How You Should Celebrate Customer Retention The Same As Acquisition
Vasudeva Akula
Customer acquisition vs. customer retention — the comparison has existed for quite some time, especially with global enterprises realizing the impact of customer churn on the bottom line and long-term growth. But most companies, regardless of size and scale, focus more on new acquisitions. They …
5 Strategies for Driving Profitability by Minimizing Customer Churn
Considering the long-range impact of COVID-19, the role of retention leaders in recurring revenue or subscription-based businesses is becoming increasingly more important and challenging as customer expectations continue to evolve. Customers are more informed, competition is stronger, and service is really today’s only differentiator. Customer …
VOZIQ Customer Intelligence Roundup – February Edition
Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. The February edition of our Customer Intelligence Roundup entails a retrospective as well as …
5 Customer Retention Books You Must Read in 2022
Reading provides so much more than just knowledge. Books inspire our minds, offer more and novel perspectives, and help us identify new opportunities with a shift in attitude. At VOZIQ, we are always on the lookout for thoughts and insights from masterminds on the customer …
Top 10 Customer Retention Insights in 2021
As we start the new year with renewed enthusiasm, we have put together for you our most-read insights and guides published over the year. This round-up is a handpicked compilation of AI-driven ideas, best practices, and action plans recommended by our customer retention experts. Read …
VOZIQ Customer Intelligence Roundup – January Edition
Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. The January edition of our Customer Intelligence Roundup entails a retrospective as well as …
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