VOZIQ’s Most Popular Customer Intelligence Blog Posts of 2020
VOZIQ Team
Recently, VOZIQ’s predictive customer retention solution was honored for consistent innovation and extraordinary value creation and won the 2020 Product of the Year award. We want to share with you some of our most popular blogs of 2020, in case you missed them when we …
Customer Intelligence Predictions 2021
2020 was a year of change for individuals and businesses. The pandemic and the business uncertainty required companies to look internally and recalibrate their priorities to focus on protecting their biggest asset – their customers. Most of the businesses are still reeling under the impact …
Closing the Customer Intelligence Loop in Contact Centers
Customer intelligence is the process of gathering and analyzing information about the customers to help build deeper and more effective customer relationships and make impactful business decisions. …
The 3 Dimensions of Operationalizing Customer Intelligence
Customer intelligence equips us to utilize customer related information for developing deeper customer relationships, which can be leveraged to improve profitability. It acts as the basis for targeting potential customers of various attributes, identified from existing profitable customers. Due to the commoditization of services, products, …
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