Contact Center Perspectives (27th January, 2016)
VOZIQ Team
So what’s in store for the call center industry in 2016? What are the top challenges that need to be tackled this year? Where does data fit into the picture of customer experience or contact center operations? How can customer retention be improved? Who are …
Contact Center Perspectives (20th January, 2016)
Can revenue be generated through data? Is the hype around big data justified? What could be the possible pitfalls while implementing CX? Is personalization the next big puzzle waiting to be solved? What can we expect of contact centers in 2016? Answers to all these …
Call Center Solution to The Falling Customer Satisfaction
As per an ASCI report, customer satisfaction across industries has fallen in Q1 2015 and it is the lowest it’s been since 2007. At a time when most industry leaders are concentrating on customer experience, this report seems baffling. So what is causing this slide …
Future of Enterprise Contact Centers – Part 3
(This is the part 3 of a 3-part series – ‘Future of Enterprise Contact Centers’. Read Part 1 and Part 2.) In the previous sections of this series, I have highlighted the changing face of the call center industry and the areas that will need your …
Future of Enterprise Contact Centers – Part 2
Disruptions in business fundamentals happen in sudden, sharp shifts which open unexpected opportunities for the companies. At the same time, they are pushed into a do or die situation for maintaining relevance in the market. Today, the emergence of social media is one such shift …
Future of Enterprise Contact Centers – Part 1
Today, customers have become very demanding. They are more knowledgeable and have access to a greater amount of options in each and every industry that meets their requirements. Customer loyalty has become a rarity and it takes great deal of effort to keep customers …
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