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Customer Intelligence Blog
Customer Intelligence – May Edition
VOZIQ Team
Often, leaders focus on significant opportunities while working on retention strategies, but the truth is that the small, readily available retention opportunities to retain customers bring in the best results. While the strategies evolve to accommodate new needs and expectations, here are some pieces of …
Top Revenue Growth Opportunities That Don’t Involve New Customer Acquisition
Vasudeva Akula
Sales or new customer acquisition is the most fundamental and obvious contributor to revenue growth. When we set a higher revenue target for a new financial year, we establish new benchmarks for sales efforts that highlight how many new customers we should aim to acquire …
3 Steps to Drive Growth for Recurring Revenue Businesses
A McKinsey customer analytics adoption survey shows a staggering gap between high and low-performing companies based on multiple growth drivers. For example, companies that leverage customer analytics extensively retain over five times more customers than their competitors that evaluate their data sporadically. They are also …
Books on Customer Service That Are a Must Read
Customer relationship dynamics have been changing drastically over the past years. With customer expectations rising dramatically and businesses implementing a personal and far more attentive approach than before, CRM has now become a crucial element of customer retention. We have collected here a set of …
How is a Proactive Approach the Best way to Drive Customer Retention?
55% of consumers are willing to pay more for a better experience and 96% will leave a business for bad service. This goes on to prove that with every customer concern, businesses get an opportunity for retention. Strong competition and the volatile nature of customer …
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