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VOZIQ Receives Best of Reston 2015 Award
VOZIQ Team
RESTON — VOZIQ has been selected for the Best of Reston Award 2015 in the Contact Center Solutions category by the Reston Award Program. Each year, the Reston Award Program identifies companies that have achieved exceptional success in their local community and business category. These …
VOZIQ Featured in Customer Journey Analytics Product and Market Report
DMG Consulting released a report on the customer journey analytics industry for the year 2015-16. They have featured VOZIQ as a new entrant in the market and have included an overview of VOZIQ’s Text Analytics Solutions for Contact Centers. DMG Consulting LLC is a leading …
Call Center Solution to The Falling Customer Satisfaction
As per an ASCI report, customer satisfaction across industries has fallen in Q1 2015 and it is the lowest it’s been since 2007. At a time when most industry leaders are concentrating on customer experience, this report seems baffling. So what is causing this slide …
![[Video] Customer Experience Analytics for Contact Centers](https://voziq.ai/wp-content/uploads/2015/10/Video-Customer-Experience-Analytics-for-Contact-Centers.webp)
How Good Is Your Customer Service?
Recently, we decided to perform some quick market research of the restaurant industry to try to get an idea of customers’ sentiments about the industry. The following methodology was applied: Gather Twitter data of the restaurants (Chili’s and TGI Fridays) for a period of 90 …
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