Why Is Proactive Customer Retention Indispensable in 2022?
VOZIQ Team
The abundance of information and availability of choices have enabled customers so much today. A lot has changed in terms of their expectations since the COVID-19 disrupted the normal way of doing business. Today in 2022, even as the world gradually returns to the pre-COVID …
VOZIQ Customer Intelligence Roundup – March Edition
Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. The March edition of our Customer Intelligence Roundup entails a retrospective as well as …
5 Reasons Why Traditional Retention Efforts Are Inadequate
Retention leaders in recurring revenue businesses are always at risk of losing their customers to competitors. This ever-looming churn risk is increasing, despite all efforts to prevent it, because of growing competition, changing customer expectations, and the inability of traditional customer retention models to stay …
The Economics of Customer Churn
Loss of paying customers is a significant drag on the bottom-line and profitability for any recurring revenue, subscription-based business where a predictable customer base and revenue flow is key to growth. But how much is the financial impact of customer cancellations? What are the repercussions …
Why And How You Should Celebrate Customer Retention The Same As Acquisition
Vasudeva Akula
Customer acquisition vs. customer retention — the comparison has existed for quite some time, especially with global enterprises realizing the impact of customer churn on the bottom line and long-term growth. But most companies, regardless of size and scale, focus more on new acquisitions. They …
5 Strategies for Driving Profitability by Minimizing Customer Churn
Considering the long-range impact of COVID-19, the role of retention leaders in recurring revenue or subscription-based businesses is becoming increasingly more important and challenging as customer expectations continue to evolve. Customers are more informed, competition is stronger, and service is really today’s only differentiator. Customer …
VOZIQ Customer Intelligence Roundup – February Edition
Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. The February edition of our Customer Intelligence Roundup entails a retrospective as well as …
5 Customer Retention Books You Must Read in 2022
Reading provides so much more than just knowledge. Books inspire our minds, offer more and novel perspectives, and help us identify new opportunities with a shift in attitude. At VOZIQ, we are always on the lookout for thoughts and insights from masterminds on the customer …
Top 10 Customer Retention Insights in 2021
As we start the new year with renewed enthusiasm, we have put together for you our most-read insights and guides published over the year. This round-up is a handpicked compilation of AI-driven ideas, best practices, and action plans recommended by our customer retention experts. Read …
VOZIQ Customer Intelligence Roundup – January Edition
Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. The January edition of our Customer Intelligence Roundup entails a retrospective as well as …
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