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Aptive Webinar

Aptive Webinar

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Creating $30 Million
Customer Lifetime Value ( CLV )

Aptive Environmental, one of the fastest-growing pest control companies in the US, recently achieved a customer lifetime value (CLV) breakthrough by reducing customer churn with VOZIQ’s AI Center of Excellence.

In this on-demand webinar, Edmund Mackey, Chief Operating Officer of Aptive Environmental, speaks about how the company created over $30 million CLV by:

  • Reducing cancellations with accurate risk prediction and proactive intervention,
  • Addressing the concerns of new customers to minimize the first 90-day attrition, and
  • Leveraging CSAT and retention metrics to improve branch and agent performance.
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Edmund Mackey
Chief Operating Officer
Aptive Environmental

3

Vasudeva Akula, Ph.D.
Chief Data Scientist
VOZIQ

1

Doug Shapiro
Chief Sales Officer
VOZIQ

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