Creating $30 Million
Customer Lifetime Value ( CLV )
Aptive Environmental, one of the fastest-growing pest control companies in the US, recently achieved a customer lifetime value (CLV) breakthrough by reducing customer churn with VOZIQ’s AI Center of Excellence.
In this on-demand webinar, Edmund Mackey, Chief Operating Ofﬁcer of Aptive Environmental, speaks about how the company created over $30 million CLV by:
- Reducing cancellations with accurate risk prediction and proactive intervention,
- Addressing the concerns of new customers to minimize the first 90-day attrition, and
- Leveraging CSAT and retention metrics to improve branch and agent performance.
Chief Operating Officer
Vasudeva Akula, Ph.D.
Chief Data Scientist
Chief Sales Officer