The overwhelming response we have received among the customer obsessed leaders for our previous 2 editions of 50 Handpicked Resources has inspired us to come up with another edition of it. These 50 best resources became popular on the internet during the first quarter of 2018.

Today’s businesses are evident about the customer-led market; but, are still struggling to deliver value with better customer experiences, which is posing revenue risk for companies. As businesses already lack time and resources, these handpicked articles below, will provide Customer Retention Leaders with fresh insights on the best practices, tips, techniques, and use cases for improving customer experience and retaining customers.

Customer Retention:

Retention is the lifeblood of successful, long-standing business. According to Marketing Tech Blog, it costs 16x more to bring a new customer up to the same level as a current one. So, for maximum retention, you want your customers to feel not only satisfied, but extremely happy with every purchase they make.

Following are few popular articles on customer retention that our curators found on the internet in the last quarter.

*Just click on the topic to open the article!

• Why Customer Retention is the New Marketing
• Why you need a Customer Retention Plan
• Customer Retention Tips
• Great Customer Service = Easy Customer Retention
• 10 Tips for Great Customer Retention
• 5 Tips for Quickly Reducing Customer Churn
• 5 ways to your improve Customer Retention in 2018
• Customer Experience is Key to Boosting Retention
• Why are Companies Investing in Customer Retention?
• Customer Churn: 12 ways to stop churn immediately
• Best Customer Retention Strategies for 2018
• 4 steps to nailing Customer Retention
• Understanding Customer Behavior to Reduce Churn
• Improving Customer Experience and Retention with the Path to Purchase
• How to Transform your Customers into Brand Advocates
• How Customer Retention Strategies create the ultimate competitive advantage
• Simple Ways to Convert Customer Feedback into Customer Satisfaction
• Role of Text Analytics in Managing Customer Churn and Increasing Loyalty
• Turn the churn around: How to reduce Customer Churn
• How to Decrease Churn and Increase Brand Loyalty using Customer Journey Analytics
• Acquisition vs Retention: The Importance of Customer Lifetime Value
• 12 Brand Personality Types to Consider for Revved-Up Retention
• Designing Customer Retention & Loyalty Programs
• Marketing Theory for Non Marketers – Customer Retention
• When it comes to Customer Experience, will you be in Forrester’s 30%?

Customer Experience:

Brands are redefining how they engage with today’s consumer, whether it’s personalizing every path-to-purchase, creating a seamless journey across all channels of engagement or providing faster, more convenient customer service. According to McKinsey, 70% of buying experiences are based on how the customer feels they are being treated.

• Is your Customer Support Killing your Business?
• How to Deliver Amazing Customer Experience?
• Customer Experience Best Practices: A Framework for Designing Outstanding CX
• 6 Customer Experience Trends to Watch in 2018
• The Top 5 Trends in Customer Experience for Healthcare
• How to use Data Science to Understand Customer Emotions and Decisions
• 15 Customer Experience Trends for 2018 (Infographic)
• What Every Company Leader Needs to Know About Customer Experience In 2018
• Five Qualities Successful Companies Have That Help Improve Customer Experiences
• The Five Customer Experience Needs your Brand must Fulfil in 2018
• How Chief Customer Officers can impact CX in their first 90 days
• Stop getting CX wrong: Why conventional CX is just service-in-disguise
• The Most Successful Brands Focus on Users — Not Buyers
• Rethinking Customer Journeys with the Next-generation Operating Model
• 4 Ways you can use AI to Enhance every step of the Customer Journey
• Making Customer Experience your Marketing and Sales Magnet
• The Future Of Customer Experience: What you Need to Know from Today’s Leaders
• The 10 Most Customer-Obsessed Companies in 2018
• 15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018
• The New Measure of Customer Experience Success: Time Saved
• How close are your Employee Engagement and Customer Experience Strategies?
• 4 BI Strategies for Delivering Incredible Customer Experiences
• 3 Principles Disney uses to enhance Customer Experience
• From Customer Experience to Bank Branch Significance: Five Predictions for 2018
• The Future of Brick-And-Mortar: Enhancing the Customer Experience