25 Handpicked Resources for Customer Retention Leaders – April 2020 Edition
VOZIQ Team
This blog contains a collection of 25 highly popular articles that appeared on the internet in the first quarter of 2020. Our curators meticulously picked the best of the lot and we are very happy to present it to customer-obsessed leaders like yourself in the …
Why You Need Multiple Predictive Models To Retain Your Customers
Customer churn has been a growing problem across industries. Businesses are losing millions of dollars every year to cancellations, and it is affecting their balance sheets. In recent years, the advent of predictive analytics and its initial success in retaining customers has given hope to …
Proven Strategies That Will Plug The Leaky Bucket Of Customer Revenue
Industries across verticals are losing customers at an alarming rate even today. In fact, the average churn rate among U.S. companies is more than 23%. At this rate, a company that has 1 million customers with a $500 ARPU would end up losing the business of …
30 Handpicked Resources for Customer Retention Leaders – October 2019 Edition
This document contains a collection of 30 highly popular articles that appeared on the internet in the third quarter of 2019. Our curators had a gala time picking the best of the lot and we are very happy to present it to customer-obsessed leaders like …
50 Handpicked Resources for Customer Retention Leaders – April 2019 Edition
This article contains a collection of 50 highly popular articles that appeared on the internet in the first quarter of 2019. Our curators had a gala time picking the best of the lot and we are very happy to present it to customer-obsessed leaders like …
Top 10 customer retention pitfalls to avoid this year
According to research from Bain and Company, increasing customer retention by just 5% can lead to a whopping 25%-95% increase in revenue. To reduce churn, companies must analyze the most prevalent causes and start taking actions to address them in their combat against high attrition …
Improving Customer Retention Strategies with Unstructured Data
Unstructured data is any information that isn't specifically structured for machines to understand easily. According to Gartner, unstructured data accounts for 80% of the business information but most businesses don’t effectively leverage it. …
VOZIQ’s Most Popular Customer Intelligence Blog Posts of 2018
VOZIQ’s effort in articulating thoughts on leadership ideas around customer retention was recognized and well received by our fellow readers in 2018. …
How CMOs Can Collaborate With Contact Center Leaders To Boost Customer Success
At first glance, chief marketing officers (CMOs) and contact center leaders may seem to have little in common. The CMO generally focuses on driving growth, brand engagement and customer retention efforts (which have become a higher priority as of late). The contact center leader, on the …
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