Forrester 2019 Predictions: The Year where Transformation goes Pragmatic
VOZIQ Team
Although 2018 was hailed as a year of reckoning by Forrester in its predictions last year, reality didn’t turn out that way. Market situations and evolving customer demands were supposed to compel companies to move more aggressively towards building effective customer experience (CX) strategies. However …
50 Handpicked Resources for Customer Retention Leaders – 2019 Edition
This article contains a collection of 50 highly popular articles that appeared on the internet in 2018. Our curators had a gala time picking the best of the lot and we are very happy to present it to customer-obsessed leaders like yourself. We hope that …
50 Handpicked Resources for Customer Retention Leaders – October 2018 Edition
This blog has a collection of highly popular articles that appeared on the internet in the last quarter and have been carefully selected by our curators and presented to customer-obsessed leaders. …
How Can Telecommunication Companies Fight Evolving Churn and Boost Company Revenue?
Telecommunication businesses have seen the adverse effects of customer churn on company revenue. With the challenging dynamics in the telecommunications industry, reducing churn in the customer base should be among any telecommunication company’s top priorities. Companies should not only spend their valuable time and resources …
Embrace Proactive Engagement to Reduce Churn Risk
Proactive engagement is an approach to customer support, where companies actively make the first move to understand their customers and sort their issues. Companies must keep reinventing their customer engagement strategy to stay competitive and profitable at the same time. Acquiring new customers or retaining …
100 Interesting Stats and Predictions for Customer Retention Leaders
With the growing competition among businesses in today’s market, the chances of distinguishing your business from your competition is diminishing considerably. But one thing is obvious! Every business will try to enhance customer experience, reduce service costs, retain customers, and escalate revenue growth. To understand …
50 Handpicked Resources for Customer Retention Leaders – July 2018 Edition
The response we received to the previous editions of the 50 handpicked resources has been welcoming among the customer obsessed leaders, and it has inspired us to develop another edition of it. These 50 best resources became popular on the internet during the second quarter …
Redefining Customer Retention with Predictive Text Analytics
TMC, a global, integrated media company, has recently named VOZIQ’s Predictive Text Analytics Platform as a 2018 Unified Communications Product of the Year Award winner. This award honors the best, most innovative unified communications products and solutions available over the past twelve months as judged …
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