Top 10 customer retention pitfalls to avoid this year
VOZIQ Team
According to research from Bain and Company, increasing customer retention by just 5% can lead to a whopping 25%-95% increase in revenue. To reduce churn, companies must analyze the most prevalent causes and start taking actions to address them in their combat against high attrition …
Improving Customer Retention Strategies with Unstructured Data
Unstructured data is any information that isn't specifically structured for machines to understand easily. According to Gartner, unstructured data accounts for 80% of the business information but most businesses don’t effectively leverage it. …
VOZIQ’s Most Popular Customer Intelligence Blog Posts of 2018
VOZIQ’s effort in articulating thoughts on leadership ideas around customer retention was recognized and well received by our fellow readers in 2018. …
How CMOs Can Collaborate With Contact Center Leaders To Boost Customer Success
At first glance, chief marketing officers (CMOs) and contact center leaders may seem to have little in common. The CMO generally focuses on driving growth, brand engagement and customer retention efforts (which have become a higher priority as of late). The contact center leader, on the …
Forrester 2019 Predictions: The Year where Transformation goes Pragmatic
Although 2018 was hailed as a year of reckoning by Forrester in its predictions last year, reality didn’t turn out that way. Market situations and evolving customer demands were supposed to compel companies to move more aggressively towards building effective customer experience (CX) strategies. However …
50 Handpicked Resources for Customer Retention Leaders – 2019 Edition
This article contains a collection of 50 highly popular articles that appeared on the internet in 2018. Our curators had a gala time picking the best of the lot and we are very happy to present it to customer-obsessed leaders like yourself. We hope that …
Happy Holidays from VOZIQ!
We wish you a joyful holiday season and a Happy New Year from all of us at VOZIQ! We are growing fast! The exciting partnerships with our customers have flourished further in 2018. These leading subscription businesses made us a part of their growth and …
VOZIQ Launches Updated Predictive Text Analytics Suite
Reston, VA (18 Oct 2018) — Reston, Virginia-based company, VOZIQ, announced today the release of a major update to its Predictive Text Analytics Platform with redesigned user interface, enhanced user experience, and operationalization features aimed at driving proactive customer churn prevention strategies within enterprise recurring …
50 Handpicked Resources for Customer Retention Leaders – October 2018 Edition
This blog has a collection of highly popular articles that appeared on the internet in the last quarter and have been carefully selected by our curators and presented to customer-obsessed leaders. …
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