VOZIQ AI Wins 2023 CUSTOMER Product of the Year Award
TMC recognizes the company for the Fourth time in a row
Reston, March 14, 2023 – VOZIQ AI, a leading provider of AI-powered predictive customer lifecycle management solutions to recurring revenue businesses, announced today that TMC, a global, integrated media company, has named its Artificial Intelligence for VOZIQ AI Predictive Price Increase Solution as the 2023 Product of the Year award winner. The award was presented by CUSTOMER magazine. It is the fourth consecutive year that VOZIQ AI has won this award.
The 2023 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM, and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.
“Receiving this acclaimed award for the fourth consecutive year is a true honor. It is also a testament to the commitment of team VOZIQ AI to deliver exceptional value to our clients,” said Dr. Vasudeva Akula, co-founder and Chief Executive Officer of VOZIQ AI. “This recognition motivates us to continue striving for excellence and delivering exceptional results to our clients and help them realize millions of dollars in value.”
VOZIQ AI’s Predictive Price Increase solution enables businesses to automatically optimize prices for every individual customer and reduce unwanted churn associated with price increases with a smarter AI-powered decision engine.
Quoting the need for the solution, Dr. Akula shared, “With the current macroeconomic environment, business leaders from subscription businesses are under pressure to protect and grow the recurring revenue. It is more important than ever to lead with a data-driven and personalized pricing strategy that will allow maximizing the revenue possibilities from the existing customer base.”
The solution is built on VOZIQ AI’s enterprise AI platform and uses advanced machine-learning algorithms to analyze a wide range of data, including previous contact center interactions, payment history, products purchased, usage history, tenure, and contract status to determine the best price-increase option for each customer. It also leverages VOZIQ AI enrichments that include third-party data sources to increase the accuracy and actionability of its recommendations.
The solution is powered by VOZIQ AI’s suite of proprietary machine-learning models. These models operate 24X7 to analyze, monitor the vast pool of data, and score every customer based on predicted response to a higher price. These models also identify the optimum price point for every customer based on multiple factors such as predicted churn risk, predicted NPS, top drivers of risks, and their historical responses to past offers etc.
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About VOZIQ AI
VOZIQ AI is a privately owned information technology and services company founded in 2012, and headquartered in VA, USA. The company offers the only cloud-based predictive retention solution that enables recurring revenue businesses to predict and retain at-risk customers by driving large-scale actions. For more info, visit https://voziq.com/