We are extremely happy to announce that VOZIQ has won 2017 CRM Excellence Award from TMC, the publisher of CUSTOMER magazine. The award highlights products that enable their clients to exceed the expectations of their customers.

This is the second year in a row for us!

VOZIQ’s Predictive Churn Reduction Solution helps companies by creating dynamic predictive churn scores for their customers by leveraging customer interactions from company contact centers. The solution also enables customer retention leaders to preemptively retain high-risk customers by significantly improving contact with said customers through contact centers where a large number of customers call for service needs. This allows companies to retain these high-risk customers before it becomes too late to retain them while maintaining cost efficiency.

The solution is built on VOZIQ’s proprietary machine learning and natural language processing platform. Many leading US businesses are consistently improving their retention rates with quicker time-to-value thanks to VOZIQ’s cutting-edge solution.

“At VOZIQ, we are fully committed to delivering exceptional value to companies where customer experience can make or break the business. The 2017 CRM Excellence Award validates our capabilities to deliver what we have committed to deliver. We are honored!” – Dr. Vasudeva Akula (Co-Founder and CEO of VOZIQ)

“The 18th Annual CRM Excellence Award honors VOZIQ for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief,

“VOZIQ has demonstrated to the editors of CUSTOMER magazine that their Predictive Churn Reduction Solution improved the processes of their clients’ businesses by extracting and operationalizing customer risk signals from call center text notes.” – Rich Tehrani, (CEO, TMC)”

Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

All 2017 CRM Excellence Award winners are highlighted in the June 2017 issue of CUSTOMER magazine.

Recognitions like this are truly a great motivator, and we continue to invest and move thoughtfully forward for our customers inspired by few similar recognitions which includes a 2017 CUSTOMER Product of the Year Award, 20 Most Promising Customer Experience Management Solution Providers 2016, CRM Excellence Award 2016, and 2016 Best of Reston Award.