This document contains a collection of 30 highly popular articles that appeared on the internet in the third quarter of 2019. Our curators had a gala time picking the best of the lot and we are very happy to present it to customer-obsessed leaders like yourself in the form of a handy eBook for ease of reading. We hope that these resources will offer interesting insights into various customer strategies as we move towards the business end of the year. Enjoy reading!

Following are few popular articles on customer management that our curators found on the internet in the third quarter of 2019.

• Explainable AI Vs. Black Box AI: A Customer Retention Profitability Analysis
• How Changing Customer Expectations Affect Churn
• How Marketing Strategy Drives Customer Retention
• 5 Effective Customer Retention Tips to Implement
• How to Use Customer Journey Mapping for Impressive Customer Experience?
• Improve Your Customers’ Journeys By Rethinking Your Data Strategy
• How the Customer Journey Will Evolve in the Next 5 Years
• How Data and Decisioning Technology Help Marketers Deliver What Consumers Really Want
• Marketing Is All About Moments; Don’t Wait For Them, Create Them
• Here’s how legacy insurers can win back customers from insurtechs
• Key Strategies to Wow Your Customers with a Winning Customer Experience
• 6 Customer Retention Ideas for the Holidays
• Is It Worth Winning Back Lost Customers?
• The US Customer Experience Index, 2019: Some Small Gains, Widespread Stagnation, No Real Leaders
• The Cost Of Losing Creativity
• Three ways to ensure your CX improvements outpace your competitors’
• Could a “Customer Success” Mindset Save the CX Industry?
• Common Customer Experience Mistakes
• 3 Ways Marketing Creates Customer Experience Leadership
• Customer Experience is transforming the utilities industry but there is still a long way to go
• Check Your Priorities—Are You Really Putting the Customer First?
• It’s Time to Get Personal with Your Customer
• Become Obsessed with Re-Imagining Customer Experience
• Value For Customers: The New Frontier For CX Professionals
• Marketers: Embrace A Better CX
• How To Leverage CX As A Strategic Differentiator In Healthcare
• A new path for telco customer engagement
• The new way to engage with energy customers: Personalization at scale
• Honor Your Customers: How To Build A Respect Delivery Machine
• Superior Customer Service: Your Loyalty Program’s Secret Weapon

We hope that these handpicked resources will offer you fresh insights on the best practices, tips, and techniques as you plan your customer strategy for 2020.