Predictive Analytics to Improve Your Customer Retention in Contact Centers
Ganesh Kulkarni
August 31, 2015
Even a small reduction in customer churn leads to a considerable impact on the bottom-line by helping companies retain their valuable customers. Further, proactive engagement also leads to increased customer satisfaction levels. Dynamic and proactive customer retention strategies based on predictive analysis go a long …
Big Data Mistakes to Avoid
January 9, 2015
For a company, initiating into big data is a huge step, something that has the potential to transform the face of any business in the market for the better. With the ongoing expansion and adoption of analytics by a majority of business houses of various …
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