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Home Security and Automation

Use Cases

Overview

The global home security market is expected to be worth $372.90 billion by 2022. This high growth prospect also means intense competition where new players will aggressively try to buy market share. With spiraling customer acquisition costs on one hand and fleeting customer loyalty on another, service providers are allocating huge marketing budgets and leveraging the latest analytics tools to retain their existing customers, yet still finding it hard to boost retention rates.

To overcome this challenge, VOZIQ reimagines how churn can be predicted and prevented by focusing on uncovering early dissatisfaction and churn risk across the whole customer lifecycle. This enables home security operational leaders to proactively provide differentiated treatment to at-risk customers even before they cancel.

Spot early signs of churn risk from unstructured data
10+ machine learning models for lifecycle risk prevention
Predictive IVR routing for proactive inbound retention
Team of data scientists to accelerate program success

Brinks created more than $100M+ customer lifetime value using VOZIQ’s proactive customer retention solution.

Home Security Use Cases

Understand Risk Drivers

Reveal complex risk patterns for multi-dimensional root cause analysis.

Home Automation & Security - Understand Risk Drivers

Understand Risk Drivers

Reveal complex risk patterns for multi-dimensional root cause analysis.

Home Automation & Security - Understand Risk Drivers
Home Automation & Security - Track Risk by Products-Plans and Call Reasons

Track Risk by Product/Plan/Dealers

Reveal which products/plans/dealers are driving churn risk.

Track Risk by Product/Plan/Dealers

Reveal which products/plans/dealers are driving churn risk.

Home Automation & Security - Track Risk by Products-Plans and Call Reasons

Address Churn Due to Relocation

Create opportunities for relocating customers to transfer their services.

Home Automation & Security - Address Churn due to Relocation

Address Churn Due to Relocation

Create opportunities for relocating customers to transfer their services.

Home Automation & Security - Address Churn due to Relocation
Home Automation & Security - Build Competitive Intelligence

Monitor the Competition

Gain market intelligence and a better understanding of your competitors’ offerings.

Monitor the Competition

Gain market intelligence and a better understanding of your competitors’ offerings.

Home Automation & Security - Build Competitive Intelligence

Identify Trending Topics

NLP for automatic topic identification from customer interactions.

Home Automation & Security - Identify Trending Topics

Identify Trending Topics

NLP for automatic topic identification from customer interactions.

Home Automation & Security - Identify Trending Topics
Home Automation & Security - Reduce Customer Effort

Reduce Customer Effort

Identify drivers of effort with granular call categorization and repeat call mapping.

Reduce Customer Effort

Identify drivers of effort with granular call categorization and repeat call mapping.

Home Automation & Security - Reduce Customer Effort

Discover Addressable Churn

Score quick wins by identifying customer segments that have addressable churn risk.

Home Automation & Security - Discover Addressable Churn

Discover Addressable Churn

Score quick wins by identifying customer segments that have addressable churn risk.

Home Automation & Security - Discover Addressable Churn
Home Automation & Security - Attain Operational Excellence

Improve Retention Agents Performance

Track and benchmark performance of care team against retention business metrics.

Improve Retention Agents Performance

Track and benchmark performance of care team against retention business metrics.

Home Automation & Security - Attain Operational Excellence

- Retention and Sales Leader of a Leading Subscription-Based Business "VOZIQ’s churn prediction models use the same
AI techniques that big tech companies like Google and Amazon are using, and those have made the
real difference for us"

Handpicked Insights

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Handling Churn across the Customer Lifecycle

Customers have not decided to cancel overnight. Instead, they need to consider the entire lifecycle. Hence, retention approaches focused on the end of the term are inadequate.

CASE STUDY

Visualize Unstructured Data

Drive successful retention programs using contact center unstructured data.

CASE STUDY

Customer Success Stories

Explore the stories of retention transformation driven by VOZIQ.