Telecommunications
Telecommunications
Overview
Communication services providers intuitively know the value of a retained customer in the age of spiraling acquisition costs, intense competition and fleeting customer loyalty. The industry leverages the latest analytics tools, deploying huge marketing budgets, and yet witnesses plateaued customer retention rates year after year.
To overcome this challenge, VOZIQ reimagines how churn can be predicted and prevented by focusing on uncovering early dissatisfaction and churn risk across the whole customer lifecycle. This enables telecommunication operational leaders to proactively provide differentiated treatment to at-risk customers even before they cancel.
Brinks created more than $100M+ customer lifetime value using VOZIQ’s proactive customer retention solution.
Telecommunication Use Cases
Track Risk by Geo-Locations
Map relative risk based on the volume of at-risk customers across locations.
Track Risk by Geo-Locations
Map relative risk based on the volume of at-risk customers across locations.
Track Risk by Product/Plan
Reveal which products/plans are driving churn risk.
Track Risk by Product/Plan
Reveal which products/plans are driving churn risk.
Understand Risk Drivers
Reveal complex risk patterns for multi-dimensional root cause analysis.
Understand Risk Drivers
Reveal complex risk patterns for multi-dimensional root cause analysis.
Reduce Customer Effort
Identify drivers of effort with granular call categorization and repeat call mapping.
Reduce Customer Effort
Identify drivers of effort with granular call categorization and repeat call mapping.
Identify Trending Topics
NLP for automatic topic identification from customer interactions.
Identify Trending Topics
NLP for automatic topic identification from customer interactions.
Discover Addressable Churn
Score quick wins by identifying customer segments that have addressable churn risk.
Discover Addressable Churn
Score quick wins by identifying customer segments that have addressable churn risk.
Build Competitive Intelligence
Gather information about your competitors’ products, services and offerings to stay ahead of the curve and win market share.
Build Competitive Intelligence
Gather information about your competitors’ products, services and offerings to stay ahead of the curve and win market share.
Improve Retention Agents Performance
Track and benchmark performance of care team against retention business metrics.
Improve Retention Agents Performance
Track and benchmark performance of care team against retention business metrics.
AI techniques that big tech companies like Google and Amazon are using, and those have made the
real difference for us"
Handpicked Insights
Customer Obsession Is an Imperative
COVID-19 has left an irreversible impact on customer expectations. Companies will need to develop a forward-looking, customer-obsesses mindset in the post-pandemic world.
CASE STUDY
Customer Success Stories
Explore the stories retention impact and transformation driven by VOZIQ AI.
BLOG
Fighting Churn in Telecom
Learn how telcos can fight evolving churn and boost company revenue.
