Vasudeva Akula

Vasudeva Akula, Ph.D.

Co-Founder & Chief Data Scientist

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Vasu has 25+ years of successful track record in delivering multi-million-dollar ROI using machine learning, speech and text analytics solutions to leading companies in the USA and Europe. Vasu has a US Patent for research on business-oriented customer handling. He is also a sought-after speaker at industry conferences such as SpeechTek and CSE Conference. He is Six Sigma Black Belt-certified and an expert in SDLC methodologies.

Before VOZIQ, Vasu was a Practice Lead (Customer Interaction Analytics) at ADT Security Services, Director of Global Business Enablement at NICE Global Services.

Top issues Vasu helps clients address:

Leveraging customer data to drive revenue, improve customer satisfaction and increase operational efficiency using continuous improvement/six sigma approaches.
Developing and executing strategic solutions that deliver systematic and sustainable results in the domain of customer value
Applying machine learning and text analytics for strategic use cases such as customer retention
Design a 360-degree solution to drive year-on-year retention improvements by improving key levers of retention: People, processes, intelligence
Developing the business case for applying artificial intelligence technology in recurring revenue businesses