Five Ways To Drive Actions
Overview
Detect Churn Risk as It Emerges
Use Sentiment, Call Reasons, Disputes and Competition. References with text analytics on contact center call notes on top of demographic, usage and billing data to create most
accurate customer churn models.
accurate customer churn models.
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Risk-Aware Marketing
Super charge your marketing program by providing customer churn propensity scores to enhance existing customer marketing with targeted offers through email, web and snail mail.
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