Creating 25000+ Contract Renewals in a Year through AI-driven Proactive Retention

Revenue : $100 Million

Industry : Pest Control

Hawx sought a technology partner to reduce its increasing churn rate by transforming their data into actionable retention strategies that drive profitability. VOZIQ AI helped Hawx surpass its goals through a risk-based proactive renewals initiative via call center and SMS channels, which led to the LTM attrition rate coming down by 180bps within the first year and a plan to reduce it by 600bps

Hawx Data Sources

Contact center agent notes

IVR logs

Service jobs

Customer surveys

Contract terms

Product usage

Payment history

VOZIQ’s CLV Solutions​

VOZIQ AI platform with ML models to identify high-value, at-risk customers

AI Center of Excellence (ACE) team to support successful AI adoption

Renewal Length Optimization with Recommended Offers

API integrations with internalCRM and Customer Portal