$20M+ CLV Increase Through AI-Powered Proactive Contract Renewals

Revenue : $100+ Million

Industry : Home security

Frontpoint team was looking for a partner with AI expertise to augment their operational capabilities with a proven solution to effectively use early churn indicators and drive profitable campaign’s through call center and marketing channels.

Frontpoint Data Sources

Contact center agent notes

IVR logs

Service jobs

Customer surveys

Contract terms

Product usage

Payment history

VOZIQ’s CLV Solutions

VOZIQ AI platform with ML models to predict risk and risk drivers

Fully automated closed-loop engine with AI-based guidance to agents

AI Center of Excellence (ACE) team to support AI adoption and change management

API integrations with internal CRM and Customer Portal

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$20M+

Customer Lifetime Value

250bps

Attrition Reduction

66%

Share of Proactive Renewals

33 Months

Average Renewal Length

''What sets VOZIQ AI apart from other vendors is they worked with us as strategic partners.
That close partnership proved critical to achieve and sustain the success at Frontpoint."