On-Demand Webinar: VOZIQ AI Demo: Predictive Price Optimization
ADT engaged VOZIQ AI to address growing customer attrition through its contact center by improving the customer experience. VOZIQ AI analyzed unstructured customer interactions to identify attrition causes and drive proactive recovery activities to address root causes of cancellations
Contact center agent notes
Speech analytics, surveys, QA scores
Service Jobs
Contract Terms
Customer care history
Unlimited data science support
Analytics-based first call resolution
Business-Driven QM Process for targeted agent performance coaching
Proactive retention based on high-effort interactions that led to cancellations
Customer Lifetime Value
Save Rate Improvement
Annual Churn Rate Reduction
Increase in FCR
''VOZIQ’s AI-driven advanced analytics solutions not only improved contact center agent performance but also helped in identifying high-risk customers proactively, addressing both quick hit opportunities and long-term strategic opportunities. The best part is, unlike many software solutions, consultants were instrumental in operationalizing the solution and quantifying the improvements realized."
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Reduction in Cancels in a Year
Reduction in Cancellation Rate by 17.5% with AI-Driven Proactive Interventions
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