Reduction in Cancellation Rate by 17.5% with AI-Driven Proactive Interventions

Revenue : $50+ Million

Industry : Home security

AMP Smart engaged VOZIQ AI to harness advanced AI technology to stop and reverse increasing customer attrition and grow enterprise value by accurately predicting when and why customers might cancel - before it becomes too late.

Amp Smart Data Sources

Contact center agent notes

IVR logs

Service jobs

Customer surveys

Contract terms

Product usage

Payment history

VOZIQ’s CLV Solutions

VOZIQ AI platform with ML models to identify high-value, at-risk customers

Risk driver-based customer segmentation to drive personalized actions

AI-based guidance to agents with hyper-targeted offers and health indicators

AI Center of Excellence (ACE) team to support successful AI adoption

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17.5%

Reduction in Cancels
in a Year

450bps

LTM Attrition
Reduction

45 Months

Average Renewal Length with
Targeted Offers

12%

Risk-based Renewal Run Rate
for Entire Customer Base

''VOZIQ AI solution was seamlessly implemented in just 90 days, allowing us to proactively exceed customer expectations
and significantly enhance their lifetime value. The impact has been immediate, and we’re seeing amazing results so quickly."