On-Demand Webinar: VOZIQ AI Demo: Predictive Price Optimization 

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VOZIQ AI helped Brinks create $100M+ CLV through Proactive Customer Retention

Revenue : $550 Million

Industry : Home security

Brinks sought a solution for continuously driving CLV improvements and influencing its key levers, e.g., customer retention recurring monthly revenue, subscriber acquisition costs (SAC), and cost-to-serve. VOZIQ AI used a multi-model approach through care and marketing channels that helped Brinks realize wider CLV gains.

Brinks Home Data Sources

Contact center agent notes

IVR logs

Service jobs

Customer surveys

Contract terms

Product usage

Payment history

VOZIQ’s CLV Solutions​

Contact center agent guidance​

Risk-based customer micro - segmentation

Personalized offer and NPV optimization​

New financial metrics to track​ ROI​

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$100M+

Customer Lifetime Value

50K+

Annual Proactive Renewals

12.3%

Annual Churn Rate Reduction

61

Highest NPS

''VOZIQ AI is like an extension to my team at Brinks. When you try to do things in-house, building culture on top of everyone's
regular tasks is challenging. But the beauty of working with VOZIQ AI is that they share our culture, bring
technology and expertise, and are committed to delivering results for our company."

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Veronica Moturi

Senior VP of Customer Experience, Brinks Home

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Reduction in Cancellation Rate by 17.5% with AI-Driven Proactive Interventions