On-Demand Webinar: VOZIQ AI Demo: Predictive Price Optimization 

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VOZIQ AI helped Aptive create $30M+ CLV through Customer-Level Predictions

Revenue : $270 Million

Industry : Pest Control

Aptive desired to reduce high churn rate, improve branch performance on customer retention metrics, and enhance the contact center retention process. VOZIQ AI helped Aptive exceed its annual goals by executing cross-channel, large-scale campaigns driven by customer-level predictive

Aptive Data Sources

Contact center agent notes

Field Service History

ZIP Codes

Demographics Data

Income Ranges

Contract Terms

Payment history

VOZIQ’s CLV Solutions​

Dedicated AI Lab to accelerate the impact

Customer lifetime value (CLV) modelling

Actionable, customer-level predictions alongwith health indicators

A new proactive contract renewal program to engage high-risk customers

Linking branch and agent performance with CLV impact

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$300M+

Customer Lifetime Value

700,000

Number of customers
risk-scored daily

12.3%

Annual Churn Rate Reduction

56

Highest NPS

''VOZIQ’s AI is helping us in running targeted retention campaigns. With the new intelligence, we have quickly
improved the retention rate which has resulted in nearly $30 million customer lifetime value increase."

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Edmund Mackey

Chief Operating Officer, Aptive Environmental

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$500 M+

Customer Lifetime Value

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Reducing Customer Churn Using AI-Driven Contact Center Intelligent Call Routing

$20 M+

Customer Lifetime Value

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$20M+ CLV Increase Through AI-Powered Proactive​ Contract Renewals

17.5%

Reduction in Cancels in a Year

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Reduction in Cancellation Rate by 17.5% with AI-Driven Proactive Interventions