🏆 Award : VOZIQ AI Wins CMSWire IMPACT Gold Award
Aptive desired to reduce high churn rate, improve branch performance on customer retention metrics, and enhance the contact center retention process. VOZIQ AI helped Aptive exceed its annual goals by executing cross-channel, large-scale campaigns driven by customer-level predictive
Contact center agent notes
Field Service History
ZIP Codes
Demographics Data
Income Ranges
Contract Terms
Payment history
Dedicated AI Lab to accelerate the impact
Customer lifetime value (CLV) modelling
Actionable, customer-level predictions alongwith health indicators
A new proactive contract renewal program to engage high-risk customers
Linking branch and agent performance with CLV impact
Customer Lifetime Value
Number of customers
risk-scored daily
Annual Churn Rate Reduction
Highest NPS
''VOZIQ’s AI is helping us in running targeted retention campaigns. With the new intelligence, we have quickly
improved the retention rate which has resulted in nearly $30 million customer lifetime value increase."
Customer Lifetime Value
Reducing Customer Churn Using AI-Driven Contact Center Intelligent Call Routing
Reduction in Cancels in a Year
Reduction in Cancellation Rate by 17.5% with AI-Driven Proactive Interventions
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